Did you know that FIT has a Help Desk willing and ready to help you with your login issues? If you have trouble logging into your account, you can contact the Help Desk for assistance twenty-four hours a day, seven days at week!
There are two ways you can contact the Help Desk. The first is by e-mail. This is perfect for students or parents on the go. The second is by phone. Students can call and speak to an operator who will rest their password immediately!
Please keep in mind that the Precollege Office cannot reset your password, however if you like you can contact us and we will forward your e-mail or phone call to their office. Below you will find the necessary information required when contacting the HELP Desk for assistance. All you need to do is follow the steps below.
Here is how to contact the Help Desk by e-mail:
Subject Line: Saturday Live Login Problem
Enter the following information into the body of the e-mail:
- Student Name
- Student ID Number (begins with @)
- Email Address
- Describe the problem with as much detail as possible OR copy and paste the error message you receive when trying to login
You may also c contact the Help Desk by phone at 212.217.HELP (4357). Make sure you have your student ID number handy!