CC Salonga, GFM class of 2020, joined the program from a career as a U.S. Navy officer where she specialized in logistics and inventory management for the Defense Department. She entered GFM with an interest in retail operations and will continue her studies in the fall at Iowa State University’s doctoral program in the department of Apparel, Merchandising & Design. But in the meantime, CC is back in Washington, dedicating her military expertise to the country’s most crucial work of the moment. The GFM program takes great pride in her academic and professional accomplishments and wish her success in this critical phase of her career.
When I learned that supply chain consultants were needed to support the Department of Health and Human Services (HHS) efforts towards COVID-19, I reached out. Within a few days I found myself at the Federal Emergency Management Agency Headquarters (FEMA HQ) operations center where I assisted with tracking supply requisitions for the Strategic National Stockpile. HHS and FEMA coordinate efforts with local emergency response officials to provide supplies and address medical needs.
The team I worked with specializes in disaster relief and tracks requirements and incoming and outgoing inventory on commodities such as ventilators, test kits, pharmaceuticals, and Federal Medical Systems which are deployable 250- and 50-bed sets with bathroom and shower capabilities. We pulled information from multiple supply chains and different tracking systems to include reviewing thousands of emails requesting support for the states, tribes and territories. We also tracked deliveries to designated sites — primarily convention centers, but also school gyms, warehouses, hospitals, and national guard sites.
As pharmaceuticals requirements gained momentum, I was moved to an HHS mission support building in Frederick, MD where there is a warehouse that holds some national stockpile stores for pharmaceuticals, devices and supplies designated for disaster and health emergencies. There, I helped the staff with inventory and administrative efforts to get caches ready for deployment.
The needs of HHS continue to change, and I am now in a third location, the HHS operations center close to FEMA HQ. I still support resource allocation efforts but also have the ability to observe videoconferences involving multiple groups within the government and the military. I have an even greater appreciation for the monumental and collective efforts of private industry and the government. Having spent some time in the military, I have found it rewarding to continue serving in times of need.
By Michael Battista Industry Coordinator to the Global Fashion Management Program
As a complement to the recent Hong Kong Seminar and its focus on apparel production and the Asian markets, GFM continued onward to Japan for an optional two-day segment of executive lectures and site visits. Here, the scope of our attention expanded to include merchandising techniques at Isetan Department Store, the ethos of home goods and lifestyle brand Muji, a presentation by renowned textile designer Reiko Sudo of the innovative textile corporation Nuno, and a visit to the headquarters of Toyota [cue the abrupt screech of a record stopping]. You may be wondering what a car manufacturer has to do with Global Fashion Management. The answer is actually, quite a lot.
Toyota is one of the largest and most profitable companies in the world. Before these Japanese cars dominated the planet’s roads, it was a family business known as Toyoda Loom Works. Established in 1907, it became an innovator and inventor of a number of textile looms and cotton spinning machines, improving on the speed, quality, and efficiency of mechanical textile production, and ultimately developing the technology towards automation. The company headquarters in Nagoya, Japan hosts a museum dedicated to exhibiting this history and its pivotal transition to car manufacturing on its original founding site.
The significance of Toyota’s contribution to the apparel industry transcends its historical role in loom development and textile production. The company pioneered a highly efficient and agile manufacturing methodology, known as the Toyota Production System, that serves as the foundation for the Fast Fashion models leveraged by H&M and Inditex (the retail group behind Zara), the second and third most valuable apparel companies in the world. Additionally, Toyota’s principals of flexibility, waste reduction, and efficiency are the foundation of the Eton System, used in Esquel’s vertical production plant in Guangdong. During our China seminar, students observed this flexible material handling system, which is designed to eliminate manual handling and transportation, resulting in an increase in production.
While GFM Students explore the fundamentals of agile, efficient, responsive, and risk minimizing production models like the Toyota Production System in the program’s Production Management and Supply Chain course, there’s nothing quite like seeing the application of a methodology with your own eyes. The site visit to the Toyota Commemorative Museum of Industry and Technology, and then later to Toyota Motor Corporation’s Tsutsumi Assembly Plant, offered an additional opportunity for the concepts covered in the classroom to spring to life.
The museum’s textile machinery pavilion is a hangar-sized space of over 11,000 square feet filled with nearly 100 pieces of equipment from its archive—many of which are functional—that showcases the evolution of cotton spinning and textile looms from the industrial revolution of the 18th century to today. Docents lead us through the exhibition, charting the historical progression of these production processes and stopping to demonstrate the machinery along the way. As we proceeded, we witnessed the evolution of technology, speed, and complexity, from wooden machines powered by hand to those forged by steel and guided by computer.
Compared to the more contemporary and dizzyingly fast machines used by factories today, the earlier wooden looms from the beginning of the 20th century have parts that move at speeds more amenable for the human eye to process. For those of us on the tour without a technical background in textiles, it was an opportunity to better see and understand the mechanical process of a loom shuttle moving yarn back and forth between the vertical warp threads to create fabric. It was truly an ahamoment for many of us, with the cadence of clicking heard from students and looms alike.
Additional wings of the museum are dedicated to the company’s transition from Toyoda Loom Works to the Toyota that we know today. The most salient changes resulted from the generational shift in management from father to son, and a culturally astute rebranding that altered the company’s name to allude to “good fortune” in the written Japanese language.
By bus, we continued our site visit to the Toyota Motor Corporation Assembly Plant in nearby Toyota City. We ascended to a network of catwalks perched above the production lines. From here, we bore witness to a focused and coordinated effort of man and machine. There was a great deal of activity. Workers were staged across various points of the production lines, diligently and swiftly transforming frames of steel into cars by methodically adding its components. Small robotic carts tugged bins filled with parts to their respective stations. There was a symphony of coded tones and musical notes to indicate production status, delays or errors. This is where we could see and hear the Toyota Production System’s deployment of two of its core philosophical principles:
Just-in-Time: where the supply follows the demand, this is defined by Toyota as “making only what is needed, when it is needed, and in the amount needed.” Each car we saw on the production line, represented a sale and customer order for that specific model.
Jidoka: a Japanese word at the intersection of automation and human intelligence has come to embody a quality control methodology to prevent defects throughout the workflow. Assembly workers stop the production line if a problem arises or is detected before the car moves forward to the next step in the manufacturing process.
Toyota’s growth and capture of the global market share is due to its development and refinement of these core principals (among others), which have enabled it to maximize efficiency and minimize waste (waste, in this case, being defined as overproduction).
The history of this company’s success across generations and industries illustrates the value of internationalism and open trade. Both generations of Toyoda leadership were informed and inspired by site visits abroad, building their respective global empires on the foundation of their impressions of best practices and innovations, and ultimately improving on them. Sakichi Toyoda, the founder of the company’s first incarnation, visited the global textile centers of his day, touring fabric mills in the northeastern U.S. and Manchester, England. His son, Kiichiro Toyoda, who transformed the company into an automobile manufacturer in 1937, went to see the Ford operation in Detroit at the onset of its development of the Assembly Line Method, a transformative innovation in manufacturing at the time.
For a grand finale, we witnessed the mechanical ballet of the welding machines fortifying the frames of cars-to-be, rhythmically moving to the beat of their own programming. Many large mechanical arms swiftly and articulately moved in concert across the body of a single car. They stretched, contracted, and rotated around each other, sending bursts of orange sparks into the air. At this point on the catwalk, we stood entranced by the performance, which would end within a minute’s time, only to be repeated on the next car frame in line. The speed and scale of the elegant process was both impressive and humbling. Many jaws had fallen ajar at the sight of it all. As we stood there above the manufacturing line, I could do nothing but appreciate that after nearly 80 years from the company’s inception, we were witnessing the fulfillment of a vision of automation, efficiency, and synergy of human and machine. And so I wondered, what potential advancements might lie on the horizon of the apparel industry’s future, and what visions have yet to come?
By Michael Battista Industry Coordinator to the Global Fashion Management Program
Hong Kong is a city that bustles with over 7 million people. Skyscrapers that are achieved with bamboo scaffolding rise from the mountainous terrain of a bay overlooking the South China Sea. Container ships filled with goods destined for the world’s ports dot the horizon. This sets the scene for the third and final seminar of the Global Fashion Management program, held in collaboration with the Institute of Textiles and Clothing of the Hong Kong Polytechnic University.
Hong Kong is a hub for retail: filled with boutiques, shopping malls, and specialized districts. Street markets with literal names like “Jade Market” and “Sneaker Street” are destinations in and of themselves. It’s a place where luxury brands have – until recently – enjoyed great success. There are more Louis Vuitton and Prada stores in Hong Kong than in Paris and Milan. When immersed in the modernity of this city, it’s hard to imagine its humble beginnings as a small fishing village.
The seminar began with the positioning of Hong Kong as a gateway to Asia. According to visiting lecturer Pauline Hsia, American, European, and British brands come to Hong Kong to test their success with the Asian market before expanding further into the continent. Dana Craig, SVP of Supply Chain – Asia at Tory Burch informed us that the brand’s highest volume of sales, worldwide is at their Hong Kong airport location. Notwithstanding this success, Mr. Craig points out that building brand awareness remains a challenge to expansion in Asia.
While success can prove elusive to foreign brands, a strategy of testing and brand building is exhibited in the efforts of Canadian brand Lululemon. The Business of Fashion reports:“The company has stores in Hong Kong but currently only operates showrooms in Shanghai and Beijing, and sells online in China via Tmall [an e-commerce platform]. ‘We start with our showroom model, where our team can build brand awareness, test product, create authentic relationships and learn what is important to a community before we open a permanent store,’ says [SVP, Asia Pacific at Lululemon,] Ken Lee.”
The region now known as Hong Kong has been the gateway to China for centuries. The Portuguese maintained trading outposts there in the 1500s; and the Dutch and French would follow suit. By the early 1800’s, the British East India Company had a growing presence to feed Europe’s appetite for Chinese silk, porcelain, and tea. By 1839 it would become the epicenter of the Opium Wars – a humiliating history for both the victor and defeated – spanning two decades and ending with the cessation of Hong Kong to the British Crown.
Though the sovereignty of Hong Kong has since returned to China, it continues its tradition as the commercial gateway to the world’s most populous country. The opportunity for growth in connecting the East and West is not one-sided. While western brands have their sights on expansion into Asia, Chinese brands also seek expansion beyond the Great Wall. This seminar’s case study brand, Hidy NG, sought a complete brand audit, and a defined strategy for growth and westward expansion. Students worked in teams to articulate a brand identity, craft a distribution plan, and develop product lifecycle recommendations. The culminating presentations demonstrated rigor, analysis, and professionalism comparable to a boutique consultancy.
By the time the students travel to Hong Kong, they are nearing the completion of the program. They have spent the last year-and-a-half cultivating business acumen through the curriculum; and have expanded their world view through their work with diverse colleagues from around the globe. As a result, they’re able to offer insights with clarity, precision, and confidence. So when the students presented their recommendations for the case study brand, Hidy NG was listening.