NET PROMOTER SCORE and CUSTOMER EXPERIENCING CUSTOMER CONTENTMENT CONTENT?

by Peggy and Arthur Winters Net Promoter Score (NPS) has been defined as a management tool that can be used to investigate the degrees of loyalty in a firm’s customers’ experiences. It serves as an additional tool to traditional customer satisfaction research. The Net Promoter […]

GLOCAL… (GLObal and loCAL) It’s still all Local with Multicultural Global Influences

Segmented Marketing has been rapidly replacing, or at least collaborating as part of,what we have known as Mass Marketing. So why would any brand, U.S. or “other world,” not customize their communications about their product, service or experience? With a rising local diversity in our […]

BRANDISHING… A 21st Century Brand Weapon

Brandishing is becoming a brand-building strategy for designers and products.  So what is it? Brandishing is a strategy of customer-centric “weapons” for competitively positioning brand values. These values must be innovatively brandished: 1. Identity – Self-Brandualization is the customer brandishing pride… 2. Experience – Brandishing […]