All posts by Peggy & Arthur Winters

BIOS: Arthur A. Winters and Peggy Fincher Winters Dr. Arthur Allen Winters and Prof. Peggy Fincher Winters are active in brand image research in brand concept and content development for local and global fashion companies. They conduct international seminars and professional training in integrated and experiential marketing and multimedia communications. Dr. and Prof. Winters are partners in TFI Geomarketing, a consulting firm specializing in strategic planning for integrated marketing and communications. They have served as judges for several advertising awards, such as the NY American Marketing Association EFFIES. They are currently offering branding concept education through seminars and certification curricula for The Center for Professional Studies at the Fashion Institute of Technology / State University of New York. They have contributed to the development of FIT’s certification programs and teach in Retailing: Customer Experience Management; Retailing: E-Commerce and Social Media; and Brand Management Experience. www.fitnyc.edu/professionalstudies. They currently contribute to the Center’s BLOG: http://blog.fitnyc.edu/hottopicsinsider. Arthur and Peggy Winters have authored and co-authored books, videos, and online blogs and newsletters. Their co-authored books include: What Works in Fashion Advertising; BrandStand, Strategies for Retail Brand Building; and The Power of Retail Branding, Innovative Marketing Strategies for Achieving BrandPower. They are now doing research for publication of their examination into “Brand Buzz vs Brand Does.” They travel worldwide in order to observe and evaluate ongoing changes in the international retail, advertising and marketing landscape. The Winters have created academic curricula and given industry consults and seminars in England, Italy, France, Brazil, Kenya, Korea, Japan, Israel, China, and Russia. Dr. Arthur A. Winters is Professor Emeritus and founder of the Advertising and Marketing Communications Department, at the Fashion Institute of Technology / State University of New York. He has over 60 years of experience as an advertising agency and marketing professional. He is an educator and an author with a specialty in strategic brand management, planning and creative execution of marketing and communications. He is a pioneer in Integrated and Experiential Marketing, Advertising and Communications, who believed then and now, that brand building requires more than brand name recognition. Dr. Winters holds degrees in economics, public relations, marketing and education from Williams College, Pace University, and Temple University. Quoted in numerous professional and trade publications, he has written many articles and authored and co-authored seven textbooks. He has created innovative curricula for advertising and marketing communications and developed interactive multimedia matrices for experiential education. Prof. Peggy Fincher Winters has been a professional and an educator in fashion marketing, advertising and marketing communications for over 40 years. Her career spans the industry from specialty and department store retailing -- to retail and producer direct marketing, advertising, promotions and public relations. She is a strategic planner and creative producer of advertising and public relations and integrated marketing campaigns. She has been a TV spokesperson, written articles, books and videos, and has been quoted on fashion, marketing, advertising, as well as experiential education and career development issues. Her education career includes being the founder of the FIT/SUNY college-wide Internship Program, professor of advertising and marketing communications. She has developed curricula and mentoring matrices that provide internship programming and career coaching. Prof. Winters holds degrees in merchandising, marketing, and education from Ellsworth Community College and The University of Memphis. peggy_fincherwinters@fitnyc.edu arthur_winters@fitnyc.edu

RE(ward)TAIL?

Small Town and City Retailing that rewards the community, retailers, and customers…

Specialty stores could be better designed to present new customer experiences (CX) and unique shopping rewards for all shoppers and for loyal program customers.  Some communities are now supporting specialty retailers who have been challenged by incoming and ongoing mega-retail, but are rebounding with more nimble, creative and unique thinking.

FullSizeRender_2
Retail Therapy is offered by SPREE at the Fashion Square, Biltmore Fashion Park and Kierland Commons Luxury Malls in Scottsdale, Arizona

This can be managed by encouraging people with shopping strategies that offer the customer unusual incentives for rewards for their purchases.  For example, strategies we have recently seen could be to design customized: t-shirts, gift cards, items of artwork by local artists and artisans.

FullSizeRender_1
Collaborating between local shops and organizations is often a win-win outcome.

In tandem with, and actually preceding the shopping reward could be a Rewardtailer’s complementary multi-media strategy of reward advertising.

Also a Rewardtailer’s advertising should not only offer purchase rewards and overall discounts, the consumer is inundated with a plethora of offers and the followup survey — so the question should be: What will make YOUR offers/rewards different and more desired by your customers?

FullSizeRender_3
Lucky Magazine offers Lucky Points, their Lucky Closet, and exclusive access and CX experiences. Luckymag.com/shopoutnyc

Could you envision offering purchase rewards that provide Knowledge and Value of the town’s or retailer’s history — developing a special intriguing persona?  The Reward strategy is part of the customer’s Decision-making process.  As we have written before, Knowledge, Value, and Decision is a KVD strategy that can build a mutually valuable relationship.  People and companies desire a community that is involved in the happiness of their residents and success of their businesses.

Before the razzle dazzle of our fascination with technology gets us all excited…  Let’s remember that “there is nothing as powerful as a good idea whose idea has come.”  (Thank you Victor Hugo — even then and all the way to now.)  At the core of our new strategies must be something that will carry the day…  This is the excitement of retailing through the centuries — if you want a historical view, watch PBS’s Masterpiece retail stories: “Mr. Selfridge” and “The Paradise.”

FullSizeRender

What will we, “our time,” be known for in our future years?

Perhaps — ADVERTISING?  Interactive print newspapers in 4D?

Drawing be Art Winters
Drawing be Art Winters

For more on the use, value and research on Loyalty Programs:

http://www.bizjournals.com/prnewswire/press_releases/2014/10/16/MN38644

A Loyalogy Consumer Study finds that retail reward programs may increase shopper spending by 33% — and with Millenials — 41%.

http://apparel.edgl.com/news/can-loyalty-programs-really-increase-sales-91630

“70% of members feel loyalty programs are part of their relationship with a company/brand.”

 

Arthur & Peggy Winters co-teach SXB 200 Brand Marketing Communications for Image & Meaning and SXR 050 Intro to Branding: The Art of Customer Bonding.

BRAND-NASCENCE — Birthing new ideas through retail

Brand-nascent retailers are creating new ways to help customers find and wear what their self-brand positioning demands. An example is the current trend in “brandventure” activewear, chosen to show one’s adventure choices. There are now more websites and retail stores that feature specific outdoor adventurewear  — with tempting outdoor travel ventures. Inasmuch as adventure tours are the fastest growing travel preference in the world — designers and retailers are working in tandem to provide nascent adventure fashion brands that incorporate tech assets for self-image and outdoor performance.

Sports brands are “nascenting” as well. These brands are creating high-tech wear that can focus on a single sport or adventure. Passionate sports aficionados are choosing retail to blend their love of the sport with a business opportunity. Specialization of this sort creates a brand with a pro-sport positioning that can encourage customer segments to buy more of its customized high-end apparel and related sports gear.

http://www.lids.com/
http://www.lids.com/
http://energyskateshop.com/
http://energyskateshop.com/
http://www.wellicious.com/
http://www.wellicious.com/

Another nascent tech is “mood-minding” technology that can bring together like-minded customers for similarly desired store experiences and products. Some future labs are experimenting with the customer-driven surveys to learn more about their interests and desires. This nascent tech also uses RFID (Radio Frequency ID) chips in the apparel tags to hold relevant data on a selected sport and its sport-customized apparel. Soon we will see the blending of this data to further service the customer.

These new technologies also lead to new experiential options for retailers to offer their evolving customer segments. It will be vital for retailers to strike a balance between nascence that provide high tech experiences and apparel aligned with their customers’ preferences. All the while, choosing the appropriate sports environments and atmospherics with inspiring mood-enhanced lighting and background music.

And of course, there will be nascence that re-defines luxury fashion. Some volume brands are starting to emulate luxury brands, forming their own alliances with well- known artists and designers. They are co-branding with design creatives to develop “brand-nascence” that will promise more uniquely self-styling items and personalized experiences:

Drawing by Art Winters
Drawing by Art Winters

We might ask: Is this new retailing or old retailing? Some of us remember when store owners and buyers knew their customers wants and needs and searched the markets for just the right products. Passionately delighting their customers and bringing them back for more. There seems to be a resurgence of that passion in these single-sport stores — and we are delighted!

Arthur & Peggy Winters co-teach SXB 200 Brand Marketing Communications for Image & Meaning and SXR 050 Intro to Branding: The Art of Customer Bonding.

THE BRAIN BRAND GAME

Lead with your Left and Hit with your Right?

Brain-oriented web marketing is now entering the highly scientific realm of robotic chips, wearable tech and intense FMRI research on the human brain. Marketers and brand strategists are thinking of how content can be invented with appeals that will hold their own in the customer’s mind. That is while we may still possess the ability to control our own thoughts — until the day when artificial intelligence may become more dominant.

Today’s brand strategist may wish to consider the brand-positioning appeals and approaches that communicate with the common left-brain and right-brain dominance theory. And most important in today’s omni-media and mobile brain assistants, (PDA meets a new MBA), is brand content that communicates to both the left and right brain hemispheres.

Considering more recent science that might debunk this separation of the brain (see links below), here are some strategies that consider the left and right whole-brain brand game:

Connect to a Google Place Page where a brand can present rational brand attributes for the left-brain and then emotional and creative inspirations for the right-brain customers. Giving customers the opportunity to contribute their own perceptions that may create on-line response content to further promote the brand. We are all aware of how different people react to different products and brands based on their own buying psychology and now having the opportunity to provide their own referrals and opinions.

An innovative way to attract customers could be to create left or right brain focused content, or provide a combination of left and right brain content that will relate to the more self-aware, self-styling customer. For example, automobile advertising that sends a message of high-tech performance might connect with the left-brain and sexy dramatic design might connect with the right-brain. A combination of both messages reaches the whole-brain thinker.

The whole-brain brand game can certainly make the most of omni-media with the selection of a mix of social media to encourage brand loyalty that is measured by CLM, Customer Loyalty Metrics. All brands are searching for new techniques, and using psychology, old and new, to attract and hold on to the ever-changing mind of the consumer.

Jockey brand is “Supporting GreatnessTM“ by incorporating images of iconic men in history, e.g., General Patton, Babe Ruth, Neil Armstrong, in their new campaign. We see a strategic blend of clever, product benefit copy and attention-getting visuals.

jockey ad
Clever whole-brain tie-in with the emotion of WWII icon General George S. Patton and Jockey’s rational product benefits.

For a PRO Left-Right Brain discussion, go to:
http://www.chatterbuzzmedia.com/brain-vs-left-brain-marketing/
“Left brain marketers list off the product or service’s functions, reasons why it is needed and why it is the best of its kind available. They approach customers from a very practical standpoint and deliver their information in an orderly and organized fashion. Right brain marketers, however, promote their product or service through story telling. The plot of their campaign introduces a problem, has a climax and then presents the solution as being whatever they are selling.” …

For a CON Left-Right Brain science discussion, go to:
http://www.livescience.com/39373-left-brain-right-brain-myth.html
Popular culture would have you believe that logical, methodical and analytical people are left-brain dominant, while the creative and artistic types are right-brain dominant. Trouble is, science never really supported this notion.
Now, scientists at the University of Utah have debunked the myth with an analysis of more than 1,000 brains. They found no evidence that people preferentially use their left or right brain. All of the study participants — and no doubt the scientists — were using their entire brain equally, throughout the course of the experiment. …

Whichever side you may take in this discussion on left or right brain orientation, we suggest that we all maintain our sense of humor:

drawing by Art Winters
drawing by Art Winters

We would like to hear from you:  Are you a left, right or whole-brain marketer?

 

Arthur & Peggy Winters co-teach SXB 200 Brand Marketing Communications for Image & Meaning and SXR 050 Intro to Branding: The Art of Customer Bonding.