Tech Help!

Customer Service AssistanceSupport Hours: Monday – Friday, 8:30 am – 10:00 pm
Student Laptop Walk-in Support: Monday – Friday, 6:00 – 10:00 pm
(Closed when the college is closed - View Academic Calendar)

Contact TechHelp to submit a support request for login/password issues, break-fixes, printing, report creation – Business Office, equipment installation, telecommunication issues, cable TV, etc.

Check out the IT TechHelp Self-Service Site!

Check on your service tickets, search the knowledge base, read FAQs, read tutorials and watch instructional videos about: FIT email, FITnet Wireless, MyFIT, cable TV, and more.

    • By email
      Write to TechHelp@fitnyc.edu. Please include as much detail as possible. A Client Services representative will reply to the same email address used to send the mail. Responses will be sent in the order in the order in which the emails were received.
    • By phone
      Students should call 212-217-HELP (4357)
      Faculty and Staff should call 212-217-TECH (8324)
    • In person
      Students visit C307A
      Faculty and Staff visit C305B

 

News from Tech Help! :

  • Heartbleed Virus

    Warning IconFIT Community:

    The Heartbleed bug, a newly discovered security vulnerability that puts users’ passwords at many popular Web sites at risk, has upended the Web since it was recently. It’s an extremely serious issue, and as such, there’s a lot of confusion about the bug and its implications as you use the Internet.

    Heartbleed is a security vulnerability in OpenSSL software that lets a hacker access the memory of data servers. According to Netcraft, an Internet research firm, 500,000 Web sites could be affected. That means a user’s sensitive personal data — including usernames, passwords, and credit card information is potentially at risk of being intercepted.

    IT has performed a comprehensive assessment of all FIT resources and our partner sites.  Any issues have been remediated.

    However, members of the FIT Community are encouraged to check with their personal organizations to ensure they have taken all necessary steps to protect your security credentials

    Thank you for your patience as we continue to improve and update FIT systems

    Share your comments @: Email: techhelp@fitnyc.edu
    Staff & Faculty Support: Call 7-TECH

  • March 16th: Banner Sporadic Service 1-4pm
    FIT Repairs or MaintenanceIT has just been informed that we need to apply several critical updates to our Banner system.  We are planning to apply the updates on Sunday March 16 from 1pm to 4pm. During this work, Banner users will experience sporadic accessibility issues.
    Thank you for your patience as we continue to improve and update FIT systems
    Share your comments @:
    Staff & Faculty Support: Call 7-TECH
    Visit us on the web: www.fitnyc.edu/techhelp
  • March 12th: Bi-Tech Unavailable 7-11am

    FIT Repairs or MaintenanceThe Bi-Tech purchasing system will not be available on Wednesday, March 12th  from 7 am to 11 am.

    The system will be off-line for this time to allow for the system patch to be applied.  Please complete any time-sensitive transactions in Bi-Tech prior to that time.

    Thanks

    Malgorzata B. Elias
    Systems Specialist

     

     

  • Jan7: MyFIT Access Issues
    MyFITFIT Community
    MyFIT is experiencing sporadic access problems.  IT staff are currently investigating the problem and hope to implement a solution soon.
    Thank you for your patience as we continue to improve and update FIT systems
    Share your comments @:
    Staff & Faculty Support: Call 7-TECH
    Visit us on the web: www.fitnyc.edu/techhelp

    UPDATE::

    MyFIT was back up and running within a few minutes.
  • Jan 6: Banner Access Issues

    FIT Repairs or MaintenanceFIT Community,

    The Banner system experienced sporadic access problems from 11:15am – noon today (Jan. 6)  IT performed troubleshooting and resolved the immediate problem.  We are now performing an analysis to understand the issue and incorporate appropriate changes to ensure the issue does not reoccur.
    Thank you for your patience as we continue to improve and update FIT systems.
    IT Communications Office
    Please contact techhelp@fitnyc.edu with any comments.
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