LIVING IN A WORLD OF THEIR OWN?

by Peggy Fincher Winters, Arthur A. Winters, Connie Rauen, Jack Rauen ISN’T IT TIME to EVALUATE THE POTENTIAL NEGATIVE EFFECTS of DIGITALIVING by “DIGITIES”? Are you close to any children or pre-teens who spend most of their free (or demanded free) time with digital companionship?  Are they in a world of virtual experiencing and so-called learning?  Could a “Digitie”, as we have termed them, get more from in-person, face-to-face contact with friends, family and teachers?  Have you noticed any decrease in the verbal skills of heavy digital users? These issues are making people of all ages fidgety with all the […]

PERSONAL CUSTOMER EXPERIENCE… PCX

Mobile 1 to 1– is No. 1 Big data technology keeps giving brands more and more personal information about YOU. The rise of technologies available to brands keeps enabling each brand to know intimate details about consumer behaviors. These technologies deliver opportunities to create more personal, 1 to 1 customer experiences (PCX) that will hopefully earn loyalty from customers, not only for their own satisfaction, but also for giving recommendations to others. What would now be the brand’s strategy for PCX? It is being reported that there is a billion-dollar market for advertising sales on mobile videos. Major wireless carriers […]

RE(ward)TAIL?

Small Town and City Retailing that rewards the community, retailers, and customers… Specialty stores could be better designed to present new customer experiences (CX) and unique shopping rewards for all shoppers and for loyal program customers.  Some communities are now supporting specialty retailers who have been challenged by incoming and ongoing mega-retail, but are rebounding with more nimble, creative and unique thinking. This can be managed by encouraging people with shopping strategies that offer the customer unusual incentives for rewards for their purchases.  For example, strategies we have recently seen could be to design customized: t-shirts, gift cards, items of artwork […]