Tag: work orders

Phone Outage: November 28th 7am-9am

Phone Outage: November 28th 7am-9am

FIT Community:  On Wednesday November 28th from 7am-9am, IT must apply critical upgrades to expand the phone system in support of the new Advisement Center.  Users may experience sporadic outages of the phones during this window of activity.  After 9am if a user phone is not functioning a simple reboot should be performed.  A reboot […]

November 27, 2012 | By | Reply More
FIT Systems and Infrastructure Upgrades

FIT Systems and Infrastructure Upgrades

FIT Community FIT Systems and the FIT infrastructure are in need of critical upgrades and replacements.  To accomplish this work with the least resistance to the community, the work is scheduled during the holiday break. Dec. 26, all systems will be unavailable from 6am – 5pm Dec. 27 – Dec. 30, systems will be unavailable […]

December 7, 2011 | By | Reply More
Deteriorating Classroom Conditions

Deteriorating Classroom Conditions

Question: It is time for some serious attention to be paid to the deteriorating conditions in the classrooms in which we teach.  Primarily:  C409, C415A, C415B, C415C, CC16, and CC40.  The furniture has not been cleaned in a very long time.  Table tops and keyboards are filthy.  They used to be kept clean by work […]

November 1, 2011 | By | 1 Reply More
New TechHelp Self Service Site

New TechHelp Self Service Site

IT 4 FIT is happy to announce that we have a new improved site for Self Service. Our previous site only allowed Students, Faculty and Staff to view Frequently Asked Questions. Our new site does that and much, much more. Students, Faculty and Staff can go to TechHelp.fitnyc.edu, log in with the same username and […]

August 23, 2011 | By | 1 Reply More
New TechHelp Support

New TechHelp Support

IT 4 FIT has revamped our tech support model. We have brought all calls back in-house and have created two support centers; one for Students and one for Faculty and Staff. TechHelp for Students Location: C307A Phone: 212-217-HELP (4357) Email: TechHelp@fitnyc.edu TechHelp for Faculty and Staff Location: C305B Phone: 212-217-TECH (8324) Email: TechHelp@fitnyc.edu We look […]

August 23, 2011 | By | Reply More
REMINDER! Tonight – Please leave your campus computers on!

REMINDER! Tonight – Please leave your campus computers on!

Just a reminder to please leave your campus computers on tonight, you should log off, but please leave them powered.  The full email message from the IT communications office is below. Thanks! FIT Community IT 4 FIT is preparing to install new desktop management software on all  Microsoft Windows computers. This software will allow IT […]

July 22, 2010 | By | Reply More
Student error “80131600″ with Angel

Student error “80131600″ with Angel

ASK IT form questions & comments: Student: Constance Hotzoglou: Hi. I am having problems opening Angel. It keeps on saying that an error has occured. I need to submit my homework asssignment. Answer: Customer Service emailed: Please see student comment below that Angel is not working. Constance – Could you please describe the error you […]

June 13, 2010 | By | 5 Replies More
Trouble accessing Email

Trouble accessing Email

ASK IT form questions & comments: Student: Vanessa Lino I have been having trouble accessing my email since Sunday. Is this a global issue or is there something wrong on my end? Answer: Hi Vanessa, Thanks for your question.  I checked with Customer Service and it sounds like there is something going on with your […]

March 16, 2010 | By | Reply More
Trouble logging into the Digital Library

Trouble logging into the Digital Library

“Ask IT” Question from student Deepti Babani: I am able to log on to MyFit with my username and password, but can’t log on to the library digital sites.  What could be the problem? Answer: Hi Deepti, Thanks so much for your question, a Customer Service rep will have to take a look at your […]

January 14, 2010 | By | 2 Replies More