Tag: tickets
Ask IT: Finding an R25 Ticket
Ask IT Question: Good afternoon, I am reaching out in regard to a request I submitted about two weeks ago concerning a 25 Live login issue. I cannot recall the ticket number (I deleted the email, so sorry!) but was curious as to the status of the order. Thank you for your time and concern. Best, [...]
See your Tech Help Tickets online
Did you know that you can access any submitted Tech Help tickets online? Visiting the Tech Help Self-Service site here: http://techhelp.fitnyc.edu Log in with your FIT username and password and click on the “My Tickets” option under the main menu bar and you will see all of your current help tickets.
Anti-Virus Software
Ask IT: Question & Answer Forum: I do want to learn photoshop and is there any classes in this school available for me to develop my interest. And I have look up angel, it needs to pay for the videos online. Besides,could you send me a kapasperky anti-virus program with code key to my email. [...]
Ask IT: Connecting to the internet in the dorms
ASK IT form questions & comments: From So Hee Jung: How do I activate internet? I tried several times but it didnt work. Please email me back as soon as possible. Thank You. Answer: Hi So Hee, Thanks for your question. You will find instruction on the IT Self Service Help Desk site. The instructions [...]
ASK IT: Office Telephone Issue
ASK IT form questions & comments: The mouthpiece on my office telephone no longer transmits my voice well. I sound so distant that often people cannot hear me. It’s not a hardware problem — I tried swapping hand pieces and the problem was still there. The problem is probably about two weeks old and seems [...]
Ask IT: Not receiving email
ASK IT form questions & comments: Hi, I have not received a single email at my account for about three weeks–which indicates that there is a problem at FIT .I receive automatic emails from Linkdin and there are none of them for a long time. I am awaiting for important messages so please, take a [...]
REMINDER! Tonight – Please leave your campus computers on!
Just a reminder to please leave your campus computers on tonight, you should log off, but please leave them powered. The full email message from the IT communications office is below. Thanks! FIT Community IT 4 FIT is preparing to install new desktop management software on all Microsoft Windows computers. This software will allow IT [...]
Trouble accessing Email
ASK IT form questions & comments: Student: Vanessa Lino I have been having trouble accessing my email since Sunday. Is this a global issue or is there something wrong on my end? Answer: Hi Vanessa, Thanks for your question. I checked with Customer Service and it sounds like there is something going on with your [...]
Account Access Denied
“Ask IT” Question from student Ivy Kim: There is no problem to log in to myfit, but after i logged in, i can’t get into any other pages. I can’t see my account statement and any other pages. And it says ‘access denied’. What should i do? Answer: Hello Ivy, There could be several causes [...]
Trouble logging into the Digital Library
“Ask IT” Question from student Deepti Babani: I am able to log on to MyFit with my username and password, but can’t log on to the library digital sites. What could be the problem? Answer: Hi Deepti, Thanks so much for your question, a Customer Service rep will have to take a look at your [...]
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