Tag: Staff

New TechHelp Support

New TechHelp Support

IT 4 FIT has revamped our tech support model. We have brought all calls back in-house and have created two support centers; one for Students and one for Faculty and Staff. TechHelp for Students Location: C307A Phone: 212-217-HELP (4357) Email: TechHelp@fitnyc.edu TechHelp for Faculty and Staff Location: C305B Phone: 212-217-TECH (8324) Email: TechHelp@fitnyc.edu We look […]

August 23, 2011 | By | Reply More
Email Access Changes on Phones

Email Access Changes on Phones

On Friday April 1 @ 2pm, IT for FIT will disable an old and unsecured method of receiving email on phones called POP 3.  The majority of the FIT Community has been configured to use a different reliable and secure protocol.  However, there could be a few users with personal phones that could be affected […]

April 1, 2011 | By | Reply More
EduTech Day is here (well…. almost)

EduTech Day is here (well…. almost)

Tomorrow is EduTech Day at FIT and we are ready to go!  The Great hall was set up today, lighting is moody (in a good way) and the presentations are race ready.  We have unbelievable faculty and student presentations throughout the day and sponsors including Herman Miller, Adobe, Apple, Cisco.  An Administrative panel discussing their […]

March 9, 2011 | By | Reply More
Inexpensive Audio Equipment for Recording Interviews/Lectures etc.

Inexpensive Audio Equipment for Recording Interviews/Lectures etc.

You’ve recorded an interview using your consumer camcorder.  Looks fine, but the audio sounds awful….in fact it’s unusable…you can’t hear anything your interviewee is saying.  Whats the answer?  Connect a “proper” microphone to your Camcorder and record the audio using that. There’s a catch, though.  Most microphones hook up to recording equipment using a balanced […]

March 4, 2011 | By | 2 Replies More
Use MS Word & Acrobat Pro to create Table of Contents for a PDF

Use MS Word & Acrobat Pro to create Table of Contents for a PDF

  Have a large PDF document you’d like to create a table of contents for?  Well today’s you’re lucky day, here’s the how to tutorial: If the video size is too small to follow in this blog post, direct link here.

March 3, 2011 | By | Reply More
Need to attach a large file in an email?

Need to attach a large file in an email?

This little workflow is a life saver, and something I couldn’t really live without at FIT.  As you may (or may not know) attaching large files (those that are bigger than 10MB) is not possible using our FIT email system.  Well using our Document Management system (Webfiles) you can!  By creating what’s called a “Ticket” […]

March 3, 2011 | By | Reply More
Video of the day – Blogs in Plain English

Video of the day – Blogs in Plain English

With the recent release of WordPress blogs at FIT the buzz is all about and I have received lots of questions of how a blog is really different from a website, or a wiki.  I am a huge fan of the “Plain English” videos so please allow me to present Common Craft’s, Blogs In Plain […]

March 2, 2011 | By | Reply More
Reset Your Password vs. Change Your Password

Reset Your Password vs. Change Your Password

It may sound like quibbling but there is a difference between resetting your password and changing your password. When  you reset your password you are setting it back to the initial password (the first one you ever got at FIT) which is your date of birth in the default format of MmmDDYYYY example Jan031979. Keeping […]

February 25, 2011 | By | Reply More
ASK IT: Sophos Installation

ASK IT: Sophos Installation

ASK IT form questions & comments: Hello. I wanted to download Sophos Security to protect my computer from viruses. However, I couldn’t download it. Could you explain how to connect to the program? They said my username or password is incorrect. I used the same username and password as I log in MYFIT. My computer […]

January 24, 2011 | By More
ASK IT: Office Telephone Issue

ASK IT: Office Telephone Issue

ASK IT form questions & comments: The mouthpiece on my office telephone no longer transmits my voice well. I sound so distant that often people cannot hear me. It’s not a hardware problem — I tried swapping hand pieces and the problem was still there. The problem is probably about two weeks old and seems […]

January 10, 2011 | By | Reply More