Tag: Presidium

Ask IT: Q&A with Nancy Su on the Call Center

Ask IT: Q&A with Nancy Su on the Call Center

“Ask IT” Question: I have issues with the help desk being so unresponsive to issues.  The entire outsourced message taking process is a waste of time and effort since nothing is ever resolved by Presidium.  They just take messages and nothing is ever resolved except by the FIT internal staff. Where are the performance metrics […]

December 11, 2009 | By | 1 Reply More
Ask IT: Q&A with Anthony Dipaola on IT Request Status

Ask IT: Q&A with Anthony Dipaola on IT Request Status

“Ask IT” Question: Where can we see the status of a work order or a project requests? Is there an online queue? Answer: For Project Requests Innotas has a “self-service” feature, that allows users to view their submitted Project Requests and the PMO will implement this feature at the beginning of the next semester.  The […]

December 7, 2009 | By | Reply More