Tag: Phone

Holiday System Upgrade Schedule

Holiday System Upgrade Schedule

FIT Community:  As in past years, IT is taking the opportunity to upgrade many FIT systems and services during the holiday break.  The following schedule describes dates and times when various systems will have sporadic outages or be unavailable. Sun. Dec. 22  6am – 5pm Email Banner Services FIT Main Web Site MyFIT Portal Library […]

December 20, 2013 | By | Reply More
Phone Outage: November 28th 7am-9am

Phone Outage: November 28th 7am-9am

FIT Community:  On Wednesday November 28th from 7am-9am, IT must apply critical upgrades to expand the phone system in support of the new Advisement Center.  Users may experience sporadic outages of the phones during this window of activity.  After 9am if a user phone is not functioning a simple reboot should be performed.  A reboot […]

November 27, 2012 | By | Reply More
Accessing E-mail server on phone

Accessing E-mail server on phone

Ask IT: Form questions & answers Hi, the above info didn’t work for me.  Here is what it asks for and I’d really appreciate it if someone could help me out.   for INCOMING MAIL SERVER Host Name: (the example it gives is mail.example.com) User Name: Password for OUTGOING MAIL SERVER Host Name: (the example it […]

October 18, 2011 | By | Reply More
Internet Connection in Kauffman Hall

Internet Connection in Kauffman Hall

Ask IT: Forum questions & answers I just got the Iphone 4. I’m in Kaufman Hall. My hotspot wifi keeps telling me the server cannot be found for internet connection though FITNET. There is no way for me to login into FITNET. I was able to login in the other night, but now it is […]

October 14, 2011 | By | Reply More
E-mail Forwarding

E-mail Forwarding

Ask IT: Question & Answer Forum Hi – how exactly can I go about setting up all emails from my FIT email account to be automatically forwarded to my personal email ? Please let me know. Many thanks ! Tyree Answer: Hi Tyree, When you sign into your email go to the preferences on the […]

September 11, 2011 | By | Reply More
New TechHelp Self Service Site

New TechHelp Self Service Site

IT 4 FIT is happy to announce that we have a new improved site for Self Service. Our previous site only allowed Students, Faculty and Staff to view Frequently Asked Questions. Our new site does that and much, much more. Students, Faculty and Staff can go to TechHelp.fitnyc.edu, log in with the same username and […]

August 23, 2011 | By | 1 Reply More
Email Access Changes on Phones

Email Access Changes on Phones

On Friday April 1 @ 2pm, IT for FIT will disable an old and unsecured method of receiving email on phones called POP 3.  The majority of the FIT Community has been configured to use a different reliable and secure protocol.  However, there could be a few users with personal phones that could be affected […]

April 1, 2011 | By | Reply More
ASK IT: iPhone for Verizon E-Mail Set Up

ASK IT: iPhone for Verizon E-Mail Set Up

ASK IT form questions & comments: From Carly Hewitt I just got the new iphone 4 for verizon and can’t get my e-mail set up. Answer: Thank you for your question, Carly. You can find instructions for configuring your phone to receive FIT email on the Self Service Help Desk website, IT 4 FIT updates […]

February 24, 2011 | By | 2 Replies More
ASK IT: Office Telephone Issue

ASK IT: Office Telephone Issue

ASK IT form questions & comments: The mouthpiece on my office telephone no longer transmits my voice well. I sound so distant that often people cannot hear me. It’s not a hardware problem — I tried swapping hand pieces and the problem was still there. The problem is probably about two weeks old and seems […]

January 10, 2011 | By | Reply More
Changing Avaya Phone Password

Changing Avaya Phone Password

ASK IT form questions & comments: From Elaine Maldonado: The phone system will not take my password, barring me from playing phone messages back— from off-campus.  Is there a way to reset the password from off-campus? I don’t seem to have this option. THX Answer: Hi Elaine, I checked with Telecommunications, and in order to […]

July 12, 2010 | By | Reply More