Tag: Faculty

Ask IT Q&A with student Jennifer Reminick on C307

Ask IT Q&A with student Jennifer Reminick on C307

“Ask IT” Question: The electronic lock on the door to c307 needs to be replaced. The teachers have a hard time opening it, and so do the security guards. My teacher Sean Sullivan does not even have a card for the room. We have wasted hours of his class as security try to open the […]

December 14, 2009 | By | Reply More
Ask IT Q&A with Leatrice Mendelson on Museum Podcasts

Ask IT Q&A with Leatrice Mendelson on Museum Podcasts

“Ask IT” Question: I would like to know how to configure a walking tour with an i pod through the metropolitan museum. It would be similar to the headphone type of guide that the Museum provides but would be geared to FIT students who wish to go independently because they are not able to go […]

December 13, 2009 | By | Reply More
Trouble accessing email

Trouble accessing email

Early this morning it was discovered that there is a problem with the FIT email system (Webmail). IT staff are diligently working on the fix and will alert the community as soon as we have further information. Here are the places you can check to find the latest updates: MyFIT: On MyFIT, you will find information in […]

December 12, 2009 | By | Reply More
Ask IT: Q&A with Nancy Su on the Call Center

Ask IT: Q&A with Nancy Su on the Call Center

“Ask IT” Question: I have issues with the help desk being so unresponsive to issues.  The entire outsourced message taking process is a waste of time and effort since nothing is ever resolved by Presidium.  They just take messages and nothing is ever resolved except by the FIT internal staff. Where are the performance metrics […]

December 11, 2009 | By | 1 Reply More
MyFIT Email Access

MyFIT Email Access

You asked and IT listened! To improve navigation for accessing email on the MyFIT Portal, the “My Email Inbox” channel has been eliminated. Users will now be able to directly access their email by clicking on the Email Icon in the upper right corner of MyFIT. Thank you for your patience as IT continues to improve […]

December 8, 2009 | By | 2 Replies More
Ask IT: Q&A with Anthony Dipaola on IT Request Status

Ask IT: Q&A with Anthony Dipaola on IT Request Status

“Ask IT” Question: Where can we see the status of a work order or a project requests? Is there an online queue? Answer: For Project Requests Innotas has a “self-service” feature, that allows users to view their submitted Project Requests and the PMO will implement this feature at the beginning of the next semester.  The […]

December 7, 2009 | By | Reply More
The Never-Ending URL Address

The Never-Ending URL Address

What if you could change this: http://insidefit.fitnyc.edu/sections/departments/IT_for_FIT/forms/Request_Form110209.pdf To this: http://tiny.cc/MSOfficeForm Would you?  There are services that will convert long and confusing url addresses to a short quick link where you can pick the keywords to use within the shortcut. Where could this be helpful? Handouts, presentations, newsletters, blogs, email, or even just to conveniently remember […]

December 1, 2009 | By | 2 Replies More
FIT Customer Service: Top 5 Questions Asked

FIT Customer Service: Top 5 Questions Asked

Top Five Questions (and Answers) asked at IT’s Customer Service Help Desk: #5. How do I access my email, class schedule, angel, my class audit, etc? A: Go to: http://myfit.fitnyc.edu #4. How do I set my security questions? A: Go to: http://passkey.fitnyc.edu Type in your username and password in the dialog box that appears; if […]

November 24, 2009 | By | Reply More
Google’s Image Swirl: new beta image search

Google’s Image Swirl: new beta image search

Google has recently released a beta version of an image experiment called “Image Swirl.” According to Google, “The service “organizes image search results based on their visual and semantic similarities and presents them in an intuitive exploratory interface.” The search capability is pretty limited right now, but the idea behind it is quite interesting.  It […]

November 24, 2009 | By | Reply More
Faculty Highlight: Capture Software in The Academic Computing Center

Faculty Highlight: Capture Software in The Academic Computing Center

More than ever, faculty are challenged to keep up with the ever-increasing number of students who move through life on a wave of digital imagery. Fortunately, all over the world, tools like Camtasia Studio and SnapZ pro are becoming more and more prevalent in higher education. These software applications allow users to capture a computer […]

November 23, 2009 | By | Reply More