Tag: Desktop Services
Did you know that you can access any submitted Tech Help tickets online? Visiting the Tech Help Self-Service site here: http://techhelp.fitnyc.edu Log in with your FIT username and password and click on the “My Tickets” option under the main menu bar and you will see all of your current help tickets.
Just a reminder to please leave your campus computers on tonight, you should log off, but please leave them powered. The full email message from the IT communications office is below. Thanks! FIT Community IT 4 FIT is preparing to install new desktop management software on all Microsoft Windows computers. This software will allow IT [...]
“Ask IT” Question: I had requested the installation of AutoCAD 2010 in my office computer during Fall 2009. When I did so, AutoCAD 2007 stopped working but AutoCAD 2010 was never installed. I have been using AutoCAD 2008, which students do not even have because they are using 2010. Your assistance processing this request will [...]
“Ask IT” Question: I have issues with the help desk being so unresponsive to issues. The entire outsourced message taking process is a waste of time and effort since nothing is ever resolved by Presidium. They just take messages and nothing is ever resolved except by the FIT internal staff. Where are the performance metrics [...]