Tag: Desktop Services
See your Tech Help Tickets online
Did you know that you can access any submitted Tech Help tickets online? Visiting the Tech Help Self-Service site here: http://techhelp.fitnyc.edu Log in with your FIT username and password and click on the “My Tickets” option under the main menu bar and you will see all of your current help tickets.
Adobe Acrobat for Mac
Ask IT: Question & Answer Forum: Hi, I was wondering where the “Print To Adobe PDF” option disappeared to on the macs. Its only giving me the option of printing FIT Color and FIT Bw now. I have been on the computers in both the C lab and library now and none of them are [...]
REMINDER! Tonight – Please leave your campus computers on!
Just a reminder to please leave your campus computers on tonight, you should log off, but please leave them powered. The full email message from the IT communications office is below. Thanks! FIT Community IT 4 FIT is preparing to install new desktop management software on all Microsoft Windows computers. This software will allow IT [...]
7/22 Leave your campus computer on!
Notice to FIT Community: IT 4 FIT is preparing to install new desktop management software on all administrative Microsoft Windows computers. This software will allow IT to reduce troubleshooting time and to perform faster remote installations of software applications. The installation is scheduled for late in the evening on Thursday July 22. We need all [...]
Ask IT: Q&A with Carmita Sanchez-Fong on AutoCAD
“Ask IT” Question: I had requested the installation of AutoCAD 2010 in my office computer during Fall 2009. When I did so, AutoCAD 2007 stopped working but AutoCAD 2010 was never installed. I have been using AutoCAD 2008, which students do not even have because they are using 2010. Your assistance processing this request will [...]
Ask IT: Q&A with Nancy Su on the Call Center
“Ask IT” Question: I have issues with the help desk being so unresponsive to issues. The entire outsourced message taking process is a waste of time and effort since nothing is ever resolved by Presidium. They just take messages and nothing is ever resolved except by the FIT internal staff. Where are the performance metrics [...]
“Ask IT” Q&A with Robert Vassalotti
“Ask IT” Question: Should I have my system upgraded if I am running on Windows 2000? I often receive “runtime errors”. Can I get my e-mail capacity increased? Answer: Hello Robert, Thank you so much for your inquiry on the IT e-Forum. The run-time errors that you are experiencing could be caused by the out-moded, [...]
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