Tag: Customer Service

The Scoop on Faculty & Staff Software Requests

The Scoop on Faculty & Staff Software Requests

One of the most frequent questions that I get at this time of year from faculty is about how to obtain a copy of a piece of software for either their office or home computer to aid in their teaching.  SO… I thought to outline the process below. Microsoft Office for both Windows and Mac: […]

April 30, 2010 | By | Reply More
Trouble accessing Email

Trouble accessing Email

ASK IT form questions & comments: Student: Vanessa Lino I have been having trouble accessing my email since Sunday. Is this a global issue or is there something wrong on my end? Answer: Hi Vanessa, Thanks for your question.  I checked with Customer Service and it sounds like there is something going on with your […]

March 16, 2010 | By | Reply More
Lynda.com accessible from campus!

Lynda.com accessible from campus!

We have been getting increbile feedback on the trial account with Lynda.com.  Thanks, and please continue to let us know your thoughts. Just a reminder that the service is only available on campus right now, so if you are off-campus you will receive a “Permission Error” message. Here is the link again in case you […]

March 7, 2010 | By | 24 Replies More
Lynda.com Up and Running!

Lynda.com Up and Running!

Due to an overwhelming response to the new offering to try Lynda.com an error message “Your organization’s licenses are currently all in use. Please try back again later.” was received by many trying the service. The number of concurrent sessions availabe has been increased so everyone should be able to access the site now.  We […]

March 5, 2010 | By | 21 Replies More
Lynda.com Page Error

Lynda.com Page Error

Good morning.  We are aware of the permission error received when clicking on the new training site for Lynda.com.  This should be cleared very shortly.  Thank you for your patience.  Another post will go up as soon as we are back on track.

March 5, 2010 | By | 2 Replies More
Trouble logging into the Digital Library

Trouble logging into the Digital Library

“Ask IT” Question from student Deepti Babani: I am able to log on to MyFit with my username and password, but can’t log on to the library digital sites.  What could be the problem? Answer: Hi Deepti, Thanks so much for your question, a Customer Service rep will have to take a look at your […]

January 14, 2010 | By | 2 Replies More
Email Settings For Droid Phones

Email Settings For Droid Phones

“Ask IT” Question from student Shanna Long: Hello, I was wondering how I can get directions on how to get connected to email through my phone. There are instructions with a blackberry and an iphone but not for the droid.  If I had the domain names and exchange server name I could probably do it […]

January 14, 2010 | By | Reply More
FIT email on Smart Phones

FIT email on Smart Phones

A recent upgrade to the email system, incorporated updated security features that may necessitate minor configuration changes on computers and non-FIT smart phones (Blackberry’s, iPhones . . .) To help users resolve issues, the following instructions are provided, however, because of the multiple phone carrier configurations, and types of smart phones on the market, if […]

January 14, 2010 | By | 20 Replies More
Ask IT: Q&A with student Aileen Chan-Miranda on Imail

Ask IT: Q&A with student Aileen Chan-Miranda on Imail

“Ask IT” Question: Imail is trash!!!!!!!!!!! Please fix it!!!!!!!!!!!!!! Not working… constant error message!!!! Answer: Aileen, without more information, I am assuming that you are receiving an email channel error. If this persists,  please use the email icon in the upper right corner of MyFIT to retrieve your email. In response to the errors occurring […]

December 20, 2009 | By | Reply More