Tag: Customer Service

ASK IT: iPhone for Verizon E-Mail Set Up

ASK IT: iPhone for Verizon E-Mail Set Up

ASK IT form questions & comments: From Carly Hewitt I just got the new iphone 4 for verizon and can’t get my e-mail set up. Answer: Thank you for your question, Carly. You can find instructions for configuring your phone to receive FIT email on the Self Service Help Desk website, IT 4 FIT updates […]

February 24, 2011 | By | 2 Replies More
ASK IT: Password Reset Tool

ASK IT: Password Reset Tool

ASK IT form questions & comments: From Analeesa Stieha I am having problems with my MYFIT password.  I was able to log in a week ago and then tried yesterday and it said my password was incorrect. After trying a couple times I decided to reset my password.  I received a confirmation email that there […]

February 24, 2011 | By | Reply More
ASK IT: Broken Laptop Assistance

ASK IT: Broken Laptop Assistance

ASK IT form questions & comments: From Jennifer Lane My computer has stopped workign and i am trying to find out how to reach an IT person who can try to help me. Is here a location of the offices for help with laptops? or a number i can call to make an appointment? thanks […]

February 22, 2011 | By | Reply More
Ask IT: Temporary Email Suspension

Ask IT: Temporary Email Suspension

ASK IT form questions & comments: Im an adjunct faculty member and my FIT e-mail is forwarded to my personal e-mail address. I am not teaching this semester, can I change the settings so that I receive the forwarded mail as a digest? Or can I temporarily unsubscribe from general college messages? Answer: Thanks for […]

January 26, 2011 | By | 1 Reply More
Ask IT:  Connecting to the internet in the dorms

Ask IT: Connecting to the internet in the dorms

ASK IT form questions & comments: From So Hee Jung: How do I activate internet? I tried several times but it didnt work. Please email me back as soon as possible. Thank You. Answer: Hi So Hee, Thanks for your question.  You will find instruction on the IT Self Service Help Desk site.  The instructions […]

January 26, 2011 | By | Reply More
ASK IT: Sophos Installation

ASK IT: Sophos Installation

ASK IT form questions & comments: Hello. I wanted to download Sophos Security to protect my computer from viruses. However, I couldn’t download it. Could you explain how to connect to the program? They said my username or password is incorrect. I used the same username and password as I log in MYFIT. My computer […]

January 24, 2011 | By More
ASK IT: Office Telephone Issue

ASK IT: Office Telephone Issue

ASK IT form questions & comments: The mouthpiece on my office telephone no longer transmits my voice well. I sound so distant that often people cannot hear me. It’s not a hardware problem — I tried swapping hand pieces and the problem was still there. The problem is probably about two weeks old and seems […]

January 10, 2011 | By | Reply More
Ask IT: Not receiving email

Ask IT: Not receiving email

ASK IT form questions & comments: Hi, I have not received a single email at my account for about three weeks–which indicates that there is a problem at FIT .I receive automatic emails from Linkdin and there are none of them for a long time. I am awaiting for important messages so please, take a […]

January 4, 2011 | By More
wifi on campus & dorms

wifi on campus & dorms

question: ASK IT form questions & comments from Krystal: Hello, Where do I go or what do I have to do to be able to use wifi on my laptop at school? Thank You answer: Hi Krystal, There are two networks that you can join while on campus.  If you are in the dorms, “DORMNET” […]

August 30, 2010 | By | Reply More
REMINDER! Tonight – Please leave your campus computers on!

REMINDER! Tonight – Please leave your campus computers on!

Just a reminder to please leave your campus computers on tonight, you should log off, but please leave them powered.  The full email message from the IT communications office is below. Thanks! FIT Community IT 4 FIT is preparing to install new desktop management software on all  Microsoft Windows computers. This software will allow IT […]

July 22, 2010 | By | Reply More