Tag: Customer Service

New TechHelp Support

New TechHelp Support

IT 4 FIT has revamped our tech support model. We have brought all calls back in-house and have created two support centers; one for Students and one for Faculty and Staff. TechHelp for Students Location: C307A Phone: 212-217-HELP (4357) Email: TechHelp@fitnyc.edu TechHelp for Faculty and Staff Location: C305B Phone: 212-217-TECH (8324) Email: TechHelp@fitnyc.edu We look […]

August 23, 2011 | By | Reply More
Student Computer Drive Access

Student Computer Drive Access

ASK IT form questions & comments: Hi I am just wondering if it is possible to access my student storage space (each student gets their own storage space in the school computer) through my own computer?  – Aries Answer: Great question Aries, Your “name” drive, or a T drive that you might use on campus […]

March 28, 2011 | By | Reply More
Reset Your Password vs. Change Your Password

Reset Your Password vs. Change Your Password

It may sound like quibbling but there is a difference between resetting your password and changing your password. When  you reset your password you are setting it back to the initial password (the first one you ever got at FIT) which is your date of birth in the default format of MmmDDYYYY example Jan031979. Keeping […]

February 25, 2011 | By | Reply More
ASK IT: iPhone for Verizon E-Mail Set Up

ASK IT: iPhone for Verizon E-Mail Set Up

ASK IT form questions & comments: From Carly Hewitt I just got the new iphone 4 for verizon and can’t get my e-mail set up. Answer: Thank you for your question, Carly. You can find instructions for configuring your phone to receive FIT email on the Self Service Help Desk website, IT 4 FIT updates […]

February 24, 2011 | By | 2 Replies More
ASK IT: Password Reset Tool

ASK IT: Password Reset Tool

ASK IT form questions & comments: From Analeesa Stieha I am having problems with my MYFIT password.  I was able to log in a week ago and then tried yesterday and it said my password was incorrect. After trying a couple times I decided to reset my password.  I received a confirmation email that there […]

February 24, 2011 | By | Reply More
ASK IT: Broken Laptop Assistance

ASK IT: Broken Laptop Assistance

ASK IT form questions & comments: From Jennifer Lane My computer has stopped workign and i am trying to find out how to reach an IT person who can try to help me. Is here a location of the offices for help with laptops? or a number i can call to make an appointment? thanks […]

February 22, 2011 | By | Reply More
Ask IT: Temporary Email Suspension

Ask IT: Temporary Email Suspension

ASK IT form questions & comments: Im an adjunct faculty member and my FIT e-mail is forwarded to my personal e-mail address. I am not teaching this semester, can I change the settings so that I receive the forwarded mail as a digest? Or can I temporarily unsubscribe from general college messages? Answer: Thanks for […]

January 26, 2011 | By | 1 Reply More
Ask IT:  Connecting to the internet in the dorms

Ask IT: Connecting to the internet in the dorms

ASK IT form questions & comments: From So Hee Jung: How do I activate internet? I tried several times but it didnt work. Please email me back as soon as possible. Thank You. Answer: Hi So Hee, Thanks for your question.  You will find instruction on the IT Self Service Help Desk site.  The instructions […]

January 26, 2011 | By | Reply More
ASK IT: Sophos Installation

ASK IT: Sophos Installation

ASK IT form questions & comments: Hello. I wanted to download Sophos Security to protect my computer from viruses. However, I couldn’t download it. Could you explain how to connect to the program? They said my username or password is incorrect. I used the same username and password as I log in MYFIT. My computer […]

January 24, 2011 | By More
ASK IT: Office Telephone Issue

ASK IT: Office Telephone Issue

ASK IT form questions & comments: The mouthpiece on my office telephone no longer transmits my voice well. I sound so distant that often people cannot hear me. It’s not a hardware problem — I tried swapping hand pieces and the problem was still there. The problem is probably about two weeks old and seems […]

January 10, 2011 | By | Reply More