Tag: Customer Service
Out of Service Computers in Graduate Computer Labs
Ask IT: Question & Answer Forum The Gradroom lab computers have been out of service for over a month now! Several Graduate Students have complained. When will the situation change? The semester is almost over. Thanks, Miri D’Oro Answer Miri- Thank you very much for your comments, a technician within the Graduate Studies Department has [...]
Internet and Ethernet Cord Issues
Ask IT Forum: Question & Answer I live in Kaufman hall and I have been using an Ethernet cord for my Internet connection since day one because the room I live in is very spotty. Suddenly even with my Ethernet cord my Internet is not working. Thanks, Kristina Cella Answer Dear Kristina, I will need [...]
Accessing E-mail server on phone
Ask IT: Form questions & answers Hi, the above info didn’t work for me. Here is what it asks for and I’d really appreciate it if someone could help me out. for INCOMING MAIL SERVER Host Name: (the example it gives is mail.example.com) User Name: Password for OUTGOING MAIL SERVER Host Name: (the example it [...]
Internet Connection in Kauffman Hall
Ask IT: Forum questions & answers I just got the Iphone 4. I’m in Kaufman Hall. My hotspot wifi keeps telling me the server cannot be found for internet connection though FITNET. There is no way for me to login into FITNET. I was able to login in the other night, but now it is [...]
Acrobat Professional X
Ask IT: Question & Answer Forum: Hi there! I am a faculty member in the Fashion Design Dept. For some reason, when FIT provided the disk for CS5 last year, Acrobat Professional was not included. I use Acrobat 8.3.1 (which was provided by the college in 2008 with CS3) to create all of my classroom [...]
Anti-Virus Software
Ask IT: Question & Answer Forum: I do want to learn photoshop and is there any classes in this school available for me to develop my interest. And I have look up angel, it needs to pay for the videos online. Besides,could you send me a kapasperky anti-virus program with code key to my email. [...]
New TechHelp Self Service Site
IT 4 FIT is happy to announce that we have a new improved site for Self Service. Our previous site only allowed Students, Faculty and Staff to view Frequently Asked Questions. Our new site does that and much, much more. Students, Faculty and Staff can go to TechHelp.fitnyc.edu, log in with the same username and [...]
New TechHelp Support
IT 4 FIT has revamped our tech support model. We have brought all calls back in-house and have created two support centers; one for Students and one for Faculty and Staff. TechHelp for Students Location: C307A Phone: 212-217-HELP (4357) Email: TechHelp@fitnyc.edu TechHelp for Faculty and Staff Location: C305B Phone: 212-217-TECH (8324) Email: TechHelp@fitnyc.edu We look [...]
Student Computer Drive Access
ASK IT form questions & comments: Hi I am just wondering if it is possible to access my student storage space (each student gets their own storage space in the school computer) through my own computer? - Aries Answer: Great question Aries, Your “name” drive, or a T drive that you might use on campus [...]
Reset Your Password vs. Change Your Password
It may sound like quibbling but there is a difference between resetting your password and changing your password. When you reset your password you are setting it back to the initial password (the first one you ever got at FIT) which is your date of birth in the default format of MmmDDYYYY example Jan031979. Keeping [...]
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