Tag: Customer Service

Help Desk Staff Training June 11th

Help Desk Staff Training June 11th

FIT Community IT team members from the Help Desk, Media Services and Academic Computing will be attending customer service training on Monday, June 11, 2012 from 9am to 4:30pm. For this day only, the telephones will be staffed by non-technical personnel. Therefore, we will not be able to provide immediate resolution to user requests. We […]

June 5, 2012 | By | Reply More
Planned ANGEL Maintenance Outage (5/11/2012)

Planned ANGEL Maintenance Outage (5/11/2012)

Memorandum To: SLN ANGEL Principal Campus and Application Support Contacts From: Mike Walker, SLN HelpDesk Manager Subject: Planned ANGEL Maintenance Outage (5/11/2012 from 5:30am – 6:30am) We apologize for the short notice as there will be a brief interruption (about 1 hour) to some ANGEL web sites early tomorrow morning Friday May 11th from 5:30am […]

May 10, 2012 | By | Reply More
Adobe Acrobat for Mac

Adobe Acrobat for Mac

Ask IT: Question & Answer Forum: Hi, I was wondering where the “Print To Adobe PDF” option disappeared to on the macs.  Its only giving me the option of printing FIT Color and FIT Bw now.  I have been on the computers in both the C lab and library now and none of them are […]

December 1, 2011 | By | Reply More
Out of Service Computers in Graduate Computer Labs

Out of Service Computers in Graduate Computer Labs

Ask IT: Question & Answer Forum The Gradroom lab computers have been out of service for over a month now!  Several Graduate Students have complained.  When will the situation change?  The semester is almost over. Thanks, Miri D’Oro Answer Miri- Thank you very much for your comments, a technician within the Graduate Studies Department has […]

November 3, 2011 | By | Reply More
Internet and Ethernet Cord Issues

Internet and Ethernet Cord Issues

Ask IT Forum: Question & Answer I live in Kaufman hall and I have been using an Ethernet cord for my Internet connection since day one because the room I live in is very spotty. Suddenly even with my Ethernet cord my Internet is not working. Thanks, Kristina Cella Answer Dear Kristina, I will need […]

November 3, 2011 | By | Reply More
Accessing E-mail server on phone

Accessing E-mail server on phone

Ask IT: Form questions & answers Hi, the above info didn’t work for me.  Here is what it asks for and I’d really appreciate it if someone could help me out.   for INCOMING MAIL SERVER Host Name: (the example it gives is mail.example.com) User Name: Password for OUTGOING MAIL SERVER Host Name: (the example it […]

October 18, 2011 | By | Reply More
Internet Connection in Kauffman Hall

Internet Connection in Kauffman Hall

Ask IT: Forum questions & answers I just got the Iphone 4. I’m in Kaufman Hall. My hotspot wifi keeps telling me the server cannot be found for internet connection though FITNET. There is no way for me to login into FITNET. I was able to login in the other night, but now it is […]

October 14, 2011 | By | Reply More
Acrobat Professional X

Acrobat Professional X

Ask IT: Question & Answer Forum: Hi there! I am a faculty member in the Fashion Design Dept. For some reason, when FIT provided the disk for CS5 last year, Acrobat Professional was not included. I use Acrobat 8.3.1 (which was provided by the college in 2008 with CS3) to create all of my classroom […]

September 19, 2011 | By | Reply More
Anti-Virus Software

Anti-Virus Software

Ask IT: Question & Answer Forum: I do want to learn photoshop and is there any classes in this school available for me to develop my interest. And I have look up angel, it needs to pay for the videos online. Besides,could you send me a kapasperky anti-virus program with code key to my email. […]

September 15, 2011 | By | Reply More
New TechHelp Self Service Site

New TechHelp Self Service Site

IT 4 FIT is happy to announce that we have a new improved site for Self Service. Our previous site only allowed Students, Faculty and Staff to view Frequently Asked Questions. Our new site does that and much, much more. Students, Faculty and Staff can go to TechHelp.fitnyc.edu, log in with the same username and […]

August 23, 2011 | By | 1 Reply More