Tag: Customer Service

June 17th: Banner & MyFIT Downtime

June 17th: Banner & MyFIT Downtime

  On June 17th from 7:00 AM to 9:00 AM, we will be performing mandatory maintenance on equipment in the Data Center. During this time, Banner and MyFIT will be unavailable. Thank you for your patience as we continue to improve and update FIT systems

June 16, 2014 | By | Reply More
IT for FIT Summer Hours

IT for FIT Summer Hours

FIT administrative offices including IT for FIT will be closed for the follow ten (10) Fridays during the summer of 2014: Friday, June 6, 2014 Friday, June 13, 2014 Friday, June 20, 2014 Friday, June 27, 2014 Friday, July 4, 2014 Friday, July 11, 2014 Friday, July 18, 2014 Friday, July 25, 2014 Friday, August 1, […]

May 16, 2014 | By | Reply More
Beware of fake support email!

Beware of fake support email!

We are all used to getting spam mail in our inbox, but I received a fake request from what appears to be the FIT customer service desk this morning and was surprised at the amount of FIT content it was able to include to disguise itself as a genuine communication. The message had even pulled […]

May 10, 2013 | By | Reply More
Ask IT: Finding an R25 Ticket

Ask IT: Finding an R25 Ticket

Ask IT Question: Good afternoon, I am reaching out in regard to a request I submitted about two weeks ago concerning a 25 Live login issue.  I cannot recall the ticket number (I deleted the email, so sorry!) but was curious as to the status of the order. Thank you for your time and concern. Best, […]

May 9, 2013 | By | Reply More
See your Tech Help Tickets online

See your Tech Help Tickets online

Did you know that you can access any submitted Tech Help tickets online? Visiting the Tech Help Self-Service site here: http://techhelp.fitnyc.edu Log in with your FIT username and password and click on the “My Tickets” option under the main menu bar and you will see all of your current help tickets.

May 9, 2013 | By | Reply More
TechHelp!

TechHelp!

April 25, 2013 | By | Reply More
Sophos Virus Protection for Windows 8

Sophos Virus Protection for Windows 8

Ask IT: Question & Answer Forum: I have a new Dell PC with Windows 8 at home. The McAfee Virus Protection will expire soon and I would like to replace it with the free Sophos Virus Protection download offered through FIT. Will this work on Windows 8 PC? Is there anything I should be aware of? -Alice Rydel    […]

April 18, 2013 | By | Reply More
Feb 13: E-Portfolio Accessibility Problems

Feb 13: E-Portfolio Accessibility Problems

FIT Community Yesterday morning (2/13/13), a network device failed, causing accessibility problems to Banner, MyFit and E-Portfolio.  Banner and MyFIT services have been restored. IT staff are continuing to troubleshoot problems with E-Portfolio.  We hope to have a resolution soon. Thank you for your patience   Users should not reply directly to this email, but […]

February 14, 2013 | By | Reply More
Wireless Internet in Residential Buildings

Wireless Internet in Residential Buildings

Ask IT: Question & Answer Forum: Why is it that I pay upwards of $12,000 a semester to go to school and live in the dorms at  IT and I get better wifi reception at the Starbucks down the street? I feel as if the high tuition I pay, as well as the tuition the other […]

November 5, 2012 | By | Reply More
Personal Router

Personal Router

Ask IT: Question & Answer Forum: My daughter is in  Alumni hall and her computer (Mac air) doesn’t have Ethernet The wireless is very sketchy. Is it possible for her to set up her own wireless router in her room? -Bruce Lampcov Answer: Hello Bruce, Unfortunately we do not allow personal routers in our network […]

August 20, 2012 | By | Reply More