On Thursday, August 1, from 7:00 to 9:00 AM, IT will be performing a major upgrade to a critical segment of the infrastructure in the IT Data Center. During this period, users may experience sporadic interruptions to the following services: Angel Ellucian FIT Mobile App ePortfolio Library StyleCat Search, Aleph and Library Databases FIT Web […]
Ask IT: Question & Answer Forum: My Modern History professor uploaded information that I need for next class on the Angel account. But on my account under courses, that class isn’t there so I can’t recieve information. How do I fix this issue? -by Kelly Scheffler Answer: Hello Kelly, Your professor must open the course […]
If students are having technical trouble in an online Angel course they should first let their instructor know of the problem, and then contact: SLN HelpDesk at 1-800-875-6269 E-mail: faculty.helpdesk@SLN.suny.edu. Office hours: Mon-Thurs 8am-9pm, Friday 8am-5pm, Saturday 1-5pm&Sunday 1 9pm.
Dear Faculty/Staff Member, On August 6 and 7, the ANGEL Learning Management System will be upgraded from its current version (7.4) to version 8.0. Please note that during this time, Angel will not be accessible. Since the current version (7.4) will no longer be supported by Angel/Blackboard, this is a necessary step to ensure support […]
Memorandum To: SLN ANGEL Principal Campus and Application Support Contacts From: Mike Walker, SLN HelpDesk Manager Subject: Planned ANGEL Maintenance Outage (5/11/2012 from 5:30am – 6:30am) We apologize for the short notice as there will be a brief interruption (about 1 hour) to some ANGEL web sites early tomorrow morning Friday May 11th from 5:30am […]
Ask IT Form Question: From Carole Delentiner: I received an email the other day reminding me that my password was going to expire. I changed my password, waited several hours and then logged on to MyFIT with no problem. The next day I tried to log on to Angel and received a message that my […]
ASK IT form questions & comments: Student: Constance Hotzoglou: Hi. I am having problems opening Angel. It keeps on saying that an error has occured. I need to submit my homework asssignment. Answer: Customer Service emailed: Please see student comment below that Angel is not working. Constance – Could you please describe the error you […]
Top Five Questions (and Answers) asked at IT’s Customer Service Help Desk: #5. How do I access my email, class schedule, angel, my class audit, etc? A: Go to: http://myfit.fitnyc.edu #4. How do I set my security questions? A: Go to: http://passkey.fitnyc.edu Type in your username and password in the dialog box that appears; if […]