RSSCategory: TechHelp

Ask IT: Finding an R25 Ticket

Ask IT: Finding an R25 Ticket

Ask IT Question: Good afternoon, I am reaching out in regard to a request I submitted about two weeks ago concerning a 25 Live login issue.  I cannot recall the ticket number (I deleted the email, so sorry!) but was curious as to the status of the order. Thank you for your time and concern. Best, […]

May 9, 2013 | By | Reply More
See your Tech Help Tickets online

See your Tech Help Tickets online

Did you know that you can access any submitted Tech Help tickets online? Visiting the Tech Help Self-Service site here: http://techhelp.fitnyc.edu Log in with your FIT username and password and click on the “My Tickets” option under the main menu bar and you will see all of your current help tickets.

May 9, 2013 | By | Reply More
Advanced Wireless Upgrade Project

Advanced Wireless Upgrade Project

FIT Community As President Brown referenced during her Convocation comments, FIT is deploying an advanced wireless technology solution.  The new system will blanket all administrative and academic buildings with over 500 access points, providing high quality wireless signal strength.  The system is designed to support classrooms and other high concentration usage areas. Design and configuration […]

January 28, 2013 | By | Reply More
Phone Outage: November 28th 7am-9am

Phone Outage: November 28th 7am-9am

FIT Community:  On Wednesday November 28th from 7am-9am, IT must apply critical upgrades to expand the phone system in support of the new Advisement Center.  Users may experience sporadic outages of the phones during this window of activity.  After 9am if a user phone is not functioning a simple reboot should be performed.  A reboot […]

November 27, 2012 | By | Reply More
Out of Service Computers in Graduate Computer Labs

Out of Service Computers in Graduate Computer Labs

Ask IT: Question & Answer Forum The Gradroom lab computers have been out of service for over a month now!  Several Graduate Students have complained.  When will the situation change?  The semester is almost over. Thanks, Miri D’Oro Answer Miri- Thank you very much for your comments, a technician within the Graduate Studies Department has […]

November 3, 2011 | By | Reply More
Internet and Ethernet Cord Issues

Internet and Ethernet Cord Issues

Ask IT Forum: Question & Answer I live in Kaufman hall and I have been using an Ethernet cord for my Internet connection since day one because the room I live in is very spotty. Suddenly even with my Ethernet cord my Internet is not working. Thanks, Kristina Cella Answer Dear Kristina, I will need […]

November 3, 2011 | By | Reply More
Anti-Virus Software

Anti-Virus Software

Ask IT: Question & Answer Forum: I do want to learn photoshop and is there any classes in this school available for me to develop my interest. And I have look up angel, it needs to pay for the videos online. Besides,could you send me a kapasperky anti-virus program with code key to my email. […]

September 15, 2011 | By | Reply More
Wireless Network in Coed Hall

Wireless Network in Coed Hall

Ask IT: Question & Answer Forum I live in Coed Hall and the wireless in my room is absolutely horrible. It’s very slow and randomly turns off when I’m in the middle of something. I’m using the FITDORM network and I have downloaded everything the website said I needed. I’m using a mac, are there […]

September 3, 2011 | By | Reply More