Category: Phone Services
New FIT Mobile App
IT for FIT has been working with Ellucian (Sungard/Banner) about development of a mobile app for FIT. We are now ready to begin the pilot. The FIT community is able to visit the Apple App Store or the Android Google Play Store and download “Ellucian Go” Once installed, simply select Fashion Institute of Technology (FIT) [...]
Phone Outage: November 28th 7am-9am
FIT Community: On Wednesday November 28th from 7am-9am, IT must apply critical upgrades to expand the phone system in support of the new Advisement Center. Users may experience sporadic outages of the phones during this window of activity. After 9am if a user phone is not functioning a simple reboot should be performed. A reboot [...]
Email Forwarding
Ask IT: Question & Answer Forum Hi, How do I forward my emails to my gmail account? -Jessica Planter Answer: Jessica, If you choose to forward, your email will be removed from the FIT server, IT 4 FIT will not be able to restore any of your email. Your FIT email will not show in your FIT [...]
Accessing E-mail server on phone
Ask IT: Form questions & answers Hi, the above info didn’t work for me. Here is what it asks for and I’d really appreciate it if someone could help me out. for INCOMING MAIL SERVER Host Name: (the example it gives is mail.example.com) User Name: Password for OUTGOING MAIL SERVER Host Name: (the example it [...]
Internet Connection in Kauffman Hall
Ask IT: Forum questions & answers I just got the Iphone 4. I’m in Kaufman Hall. My hotspot wifi keeps telling me the server cannot be found for internet connection though FITNET. There is no way for me to login into FITNET. I was able to login in the other night, but now it is [...]
E-mail Forwarding
Ask IT: Question & Answer Forum Hi – how exactly can I go about setting up all emails from my FIT email account to be automatically forwarded to my personal email ? Please let me know. Many thanks ! Tyree Answer: Hi Tyree, When you sign into your email go to the preferences on the [...]
New TechHelp Support
IT 4 FIT has revamped our tech support model. We have brought all calls back in-house and have created two support centers; one for Students and one for Faculty and Staff. TechHelp for Students Location: C307A Phone: 212-217-HELP (4357) Email: TechHelp@fitnyc.edu TechHelp for Faculty and Staff Location: C305B Phone: 212-217-TECH (8324) Email: TechHelp@fitnyc.edu We look [...]
Email Access Changes on Phones
On Friday April 1 @ 2pm, IT for FIT will disable an old and unsecured method of receiving email on phones called POP 3. The majority of the FIT Community has been configured to use a different reliable and secure protocol. However, there could be a few users with personal phones that could be affected [...]
ASK IT: iPhone for Verizon E-Mail Set Up
ASK IT form questions & comments: From Carly Hewitt I just got the new iphone 4 for verizon and can’t get my e-mail set up. Answer: Thank you for your question, Carly. You can find instructions for configuring your phone to receive FIT email on the Self Service Help Desk website, IT 4 FIT updates [...]
ASK IT: Office Telephone Issue
ASK IT form questions & comments: The mouthpiece on my office telephone no longer transmits my voice well. I sound so distant that often people cannot hear me. It’s not a hardware problem — I tried swapping hand pieces and the problem was still there. The problem is probably about two weeks old and seems [...]
Follow Us!