RSSCategory: Desktop Services

7/22 Leave your campus computer on!

7/22 Leave your campus computer on!

Notice to FIT Community: IT 4 FIT is preparing to install new desktop management software on all administrative Microsoft Windows computers. This software will allow IT to reduce troubleshooting time and to perform faster remote installations of software applications. The installation is scheduled for late in the evening on Thursday July 22. We need all […]

July 14, 2010 | By | Reply More
Ask IT: Q&A with Carmita Sanchez-Fong on AutoCAD

Ask IT: Q&A with Carmita Sanchez-Fong on AutoCAD

“Ask IT” Question: I had requested the installation of AutoCAD 2010 in my office computer during Fall 2009. When I did so, AutoCAD 2007 stopped working but AutoCAD 2010 was never installed.  I have been using AutoCAD 2008, which students do not even have because they are using 2010. Your assistance processing this request will […]

December 17, 2009 | By | Reply More
Ask IT: Q&A with Nancy Su on the Call Center

Ask IT: Q&A with Nancy Su on the Call Center

“Ask IT” Question: I have issues with the help desk being so unresponsive to issues.  The entire outsourced message taking process is a waste of time and effort since nothing is ever resolved by Presidium.  They just take messages and nothing is ever resolved except by the FIT internal staff. Where are the performance metrics […]

December 11, 2009 | By | 1 Reply More
“Ask IT” Q&A with Robert Vassalotti

“Ask IT” Q&A with Robert Vassalotti

“Ask IT” Question: Should I have my system upgraded if I am running on Windows 2000? I often receive “runtime errors”. Can I get my e-mail capacity increased? Answer: Hello Robert, Thank you so much for your inquiry on the IT e-Forum. The run-time errors that you are experiencing could be caused by the out-moded, […]

December 1, 2009 | By | Reply More