Category: Desktop Services
See your Tech Help Tickets online
Did you know that you can access any submitted Tech Help tickets online? Visiting the Tech Help Self-Service site here: http://techhelp.fitnyc.edu Log in with your FIT username and password and click on the “My Tickets” option under the main menu bar and you will see all of your current help tickets.
365 Days for Windows XP
Windows XP users be warned that Microsoft will no longer provide support for the 2001 operating system after April 8th, 2014. After this point, security updates and fixes will no longer be pushed out. More information can be found on this TechCrunch post. Microsoft is suggesting those still using the XP OS should upgrade to [...]
Wireless Improvement Program
Phase I of the Wireless Improvement Project has been completed. All of the legacy wireless devices have been removed and replaced with the advanced wireless solution. Users should experience improved performance and the elimination of redundant of log-ins when your mobile device goes to sleep. As a reminder, IT still has hundreds of new advanced [...]
Phone Outage: November 28th 7am-9am
FIT Community: On Wednesday November 28th from 7am-9am, IT must apply critical upgrades to expand the phone system in support of the new Advisement Center. Users may experience sporadic outages of the phones during this window of activity. After 9am if a user phone is not functioning a simple reboot should be performed. A reboot [...]
Personal Router
Ask IT: Question & Answer Forum: My daughter is in Alumni hall and her computer (Mac air) doesn’t have Ethernet The wireless is very sketchy. Is it possible for her to set up her own wireless router in her room? -Bruce Lampcov Answer: Hello Bruce, Unfortunately we do not allow personal routers in our network [...]
Faster Internet with Ethernet Cable
Ask IT: Question & Answer Forum: My internet is working for me but it’s still kind of sketchy. When I moved in last night, I just signed in with my username and password. I didn’t go through the whole register and download process. I am just wondering if I have to do that for my [...]
Adobe Acrobat for Mac
Ask IT: Question & Answer Forum: Hi, I was wondering where the “Print To Adobe PDF” option disappeared to on the macs. Its only giving me the option of printing FIT Color and FIT Bw now. I have been on the computers in both the C lab and library now and none of them are [...]
REMINDER! Tonight – Please leave your campus computers on!
Just a reminder to please leave your campus computers on tonight, you should log off, but please leave them powered. The full email message from the IT communications office is below. Thanks! FIT Community IT 4 FIT is preparing to install new desktop management software on all Microsoft Windows computers. This software will allow IT [...]
7/22 Leave your campus computer on!
Notice to FIT Community: IT 4 FIT is preparing to install new desktop management software on all administrative Microsoft Windows computers. This software will allow IT to reduce troubleshooting time and to perform faster remote installations of software applications. The installation is scheduled for late in the evening on Thursday July 22. We need all [...]
Ask IT: Q&A with Carmita Sanchez-Fong on AutoCAD
“Ask IT” Question: I had requested the installation of AutoCAD 2010 in my office computer during Fall 2009. When I did so, AutoCAD 2007 stopped working but AutoCAD 2010 was never installed. I have been using AutoCAD 2008, which students do not even have because they are using 2010. Your assistance processing this request will [...]
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