RSSCategory: Customer Service

7/22 Leave your campus computer on!

7/22 Leave your campus computer on!

Notice to FIT Community: IT 4 FIT is preparing to install new desktop management software on all administrative Microsoft Windows computers. This software will allow IT to reduce troubleshooting time and to perform faster remote installations of software applications. The installation is scheduled for late in the evening on Thursday July 22. We need all […]

July 14, 2010 | By | Reply More
Changing Avaya Phone Password

Changing Avaya Phone Password

ASK IT form questions & comments: From Elaine Maldonado: The phone system will not take my password, barring me from playing phone messages back— from off-campus.  Is there a way to reset the password from off-campus? I don’t seem to have this option. THX Answer: Hi Elaine, I checked with Telecommunications, and in order to […]

July 12, 2010 | By | Reply More
Syncing Network and Angel Passwords

Syncing Network and Angel Passwords

Ask IT Form Question: From Carole Delentiner: I received an email the other day reminding me that my password was going to expire.  I changed my password, waited several hours and then logged on to MyFIT with no problem. The next day I tried to log on to Angel and received a message that my […]

June 30, 2010 | By | 1 Reply More
Student error “80131600″ with Angel

Student error “80131600″ with Angel

ASK IT form questions & comments: Student: Constance Hotzoglou: Hi. I am having problems opening Angel. It keeps on saying that an error has occured. I need to submit my homework asssignment. Answer: Customer Service emailed: Please see student comment below that Angel is not working. Constance – Could you please describe the error you […]

June 13, 2010 | By | 5 Replies More
Updated iPhone settings

Updated iPhone settings

Thanks to Sumit Bagchi from Customer Service for this update. iPhone Settings: FOR EMPLOYEES Go to Settings Go to Mail, Contacts, Calendar Add Account Email Address: firstname_lastname@exchange.fitnyc.edu Password: Your FIT Password DOMAIN: FITSUNY.EDU Server: Webmail.fitnyc.edu SSL turned on. You should now be able to receive your FIT Email FOR STUDENTS Go to Settings Go to […]

May 26, 2010 | By | 1 Reply More
Lynda.com accessible through MyFIT!

Lynda.com accessible through MyFIT!

Lynda.com for FIT! After a very successful trial with Lynda.com, the IT department has negotiated a new contract with Lynda.com to continue it’s tutorial service from BOTH on and off campus for FIT faculty, staff, and students. You can now access Lynda.com through the MyFIT portal at http://myfit.fitnyc.edu On thei right hand-side of the window […]

May 24, 2010 | By | 2 Replies More
Lynda.com Service & Update

Lynda.com Service & Update

Service Issue: Lynda.com is experiencing some technical problems today, and are working on the issue.  Service should be restored shortly. Update: We are so pleased that many of you are finding Lynda.com to be a valuable resource.  As you know, we have been testing the site on a trial basis for the past few months. […]

May 20, 2010 | By | Reply More
The Scoop on Faculty & Staff Software Requests

The Scoop on Faculty & Staff Software Requests

One of the most frequent questions that I get at this time of year from faculty is about how to obtain a copy of a piece of software for either their office or home computer to aid in their teaching.  SO… I thought to outline the process below. Microsoft Office for both Windows and Mac: […]

April 30, 2010 | By | Reply More
Trouble accessing Email

Trouble accessing Email

ASK IT form questions & comments: Student: Vanessa Lino I have been having trouble accessing my email since Sunday. Is this a global issue or is there something wrong on my end? Answer: Hi Vanessa, Thanks for your question.  I checked with Customer Service and it sounds like there is something going on with your […]

March 16, 2010 | By | Reply More
Webfiles Tip on Sharing Files & Folders

Webfiles Tip on Sharing Files & Folders

Thanks to Lenore Davis and Lorraine Laskiewicz, we now have some new information about how best practices on sharing folders/files through FIT’s document management system, WebFiles. If you have created a folder within WebFiles and shared that folder with one or more person you can add additional files or subfolders.  The best way to do […]

March 9, 2010 | By | Reply More