RSSCategory: Customer Service

May 14: ePortfolio maintenance 3-8pm

May 14: ePortfolio maintenance 3-8pm

ePortfolio will be unavailable to all faculty evaluators and applicants for emergency maintenance today, May 14th, 2013, from 3pm-8pm est. If you continue to have issues accessing the site after the planned downtime, please contact Customer Service. Faculty should call 7-TECH.

May 14, 2013 | By | Reply More
Beware of fake support email!

Beware of fake support email!

We are all used to getting spam mail in our inbox, but I received a fake request from what appears to be the FIT customer service desk this morning and was surprised at the amount of FIT content it was able to include to disguise itself as a genuine communication. The message had even pulled […]

May 10, 2013 | By | Reply More
Ask IT: Finding an R25 Ticket

Ask IT: Finding an R25 Ticket

Ask IT Question: Good afternoon, I am reaching out in regard to a request I submitted about two weeks ago concerning a 25 Live login issue.  I cannot recall the ticket number (I deleted the email, so sorry!) but was curious as to the status of the order. Thank you for your time and concern. Best, […]

May 9, 2013 | By | Reply More
See your Tech Help Tickets online

See your Tech Help Tickets online

Did you know that you can access any submitted Tech Help tickets online? Visiting the Tech Help Self-Service site here: http://techhelp.fitnyc.edu Log in with your FIT username and password and click on the “My Tickets” option under the main menu bar and you will see all of your current help tickets.

May 9, 2013 | By | Reply More
Sophos Virus Protection for Windows 8

Sophos Virus Protection for Windows 8

Ask IT: Question & Answer Forum: I have a new Dell PC with Windows 8 at home. The McAfee Virus Protection will expire soon and I would like to replace it with the free Sophos Virus Protection download offered through FIT. Will this work on Windows 8 PC? Is there anything I should be aware of? -Alice Rydel    […]

April 18, 2013 | By | Reply More
365 Days for Windows XP

365 Days for Windows XP

Windows XP users be warned that Microsoft will no longer provide support for the 2001 operating system after April 8th, 2014.  After this point, security updates and fixes will no longer be pushed out. More information can be found on this TechCrunch post. Microsoft is suggesting those still using the XP OS should upgrade to […]

April 8, 2013 | By | Reply More
Wireless Improvement Program

Wireless Improvement Program

Phase I of the Wireless Improvement Project has been completed.  All of the legacy wireless devices have been removed and replaced with the advanced wireless solution.  Users should experience improved performance and the elimination of redundant of log-ins when your mobile device goes to sleep.  As a reminder, IT still has hundreds of new advanced […]

April 1, 2013 | By | Reply More
Feb 13: E-Portfolio Accessibility Problems

Feb 13: E-Portfolio Accessibility Problems

FIT Community Yesterday morning (2/13/13), a network device failed, causing accessibility problems to Banner, MyFit and E-Portfolio.  Banner and MyFIT services have been restored. IT staff are continuing to troubleshoot problems with E-Portfolio.  We hope to have a resolution soon. Thank you for your patience   Users should not reply directly to this email, but […]

February 14, 2013 | By | Reply More
Accessing Courses Through Angel

Accessing Courses Through Angel

Ask IT: Question & Answer Forum: My Modern History professor uploaded information that I need for next class on the Angel account. But on my account under courses, that class isn’t there so I can’t recieve information. How do I fix this issue? -by Kelly Scheffler Answer: Hello Kelly, Your professor must open the course […]

February 4, 2013 | By | Reply More
Phone Outage: November 28th 7am-9am

Phone Outage: November 28th 7am-9am

FIT Community:  On Wednesday November 28th from 7am-9am, IT must apply critical upgrades to expand the phone system in support of the new Advisement Center.  Users may experience sporadic outages of the phones during this window of activity.  After 9am if a user phone is not functioning a simple reboot should be performed.  A reboot […]

November 27, 2012 | By | Reply More