We are all used to getting spam mail in our inbox, but I received a fake request from what appears to be the FIT customer service desk this morning and was surprised at the amount of FIT content it was able to include to disguise itself as a genuine communication. The message had even pulled […]
Ask IT Question: Good afternoon, I am reaching out in regard to a request I submitted about two weeks ago concerning a 25 Live login issue. I cannot recall the ticket number (I deleted the email, so sorry!) but was curious as to the status of the order. Thank you for your time and concern. Best, […]
Did you know that you can access any submitted Tech Help tickets online? Visiting the Tech Help Self-Service site here: http://techhelp.fitnyc.edu Log in with your FIT username and password and click on the “My Tickets” option under the main menu bar and you will see all of your current help tickets.
Ask IT: Question & Answer Forum: I have a new Dell PC with Windows 8 at home. The McAfee Virus Protection will expire soon and I would like to replace it with the free Sophos Virus Protection download offered through FIT. Will this work on Windows 8 PC? Is there anything I should be aware of? -Alice Rydel […]
Phase I of the Wireless Improvement Project has been completed. All of the legacy wireless devices have been removed and replaced with the advanced wireless solution. Users should experience improved performance and the elimination of redundant of log-ins when your mobile device goes to sleep. As a reminder, IT still has hundreds of new advanced […]
FIT Community Yesterday morning (2/13/13), a network device failed, causing accessibility problems to Banner, MyFit and E-Portfolio. Banner and MyFIT services have been restored. IT staff are continuing to troubleshoot problems with E-Portfolio. We hope to have a resolution soon. Thank you for your patience Users should not reply directly to this email, but […]
Ask IT: Question & Answer Forum: My Modern History professor uploaded information that I need for next class on the Angel account. But on my account under courses, that class isn’t there so I can’t recieve information. How do I fix this issue? -by Kelly Scheffler Answer: Hello Kelly, Your professor must open the course […]
Ask IT: Question & Answer Forum: Why is it that I pay upwards of $12,000 a semester to go to school and live in the dorms at IT and I get better wifi reception at the Starbucks down the street? I feel as if the high tuition I pay, as well as the tuition the other […]