RSSCategory: Customer Service

August 9: Critical Maintenance 8am-5pm

August 9: Critical Maintenance 8am-5pm

On Friday, August 9, from 8:00am until 5:00pm, when the College is closed, IT will be performing critical and necessary maintenance on the data storage hardware in the IT Data Center. During this period, users may experience intermittent outages of all systems and services with the exception of telephone and Internet. On this day, users may make outgoing and […]

August 7, 2013 | By | Reply More
Reminder to be wary of spam

Reminder to be wary of spam

Please be wary of any email messages requesting that users send their FIT login credentials to an unknown website or link.  These types of message should be deleted. Spammers continue to construct more realistic looking emails, so filtering technology remains behind in the ability to block all spam. If you are unsure about the authenticity […]

August 7, 2013 | By | Reply More
AUG 1: Critical Systems Work

AUG 1: Critical Systems Work

  On Thursday, August 1, from 7:00 to 9:00 AM, IT will be performing a major upgrade to a critical segment of the infrastructure in the IT Data Center.   During this period, users may experience sporadic interruptions to the following services: Angel Ellucian FIT Mobile App ePortfolio Library StyleCat Search, Aleph and Library Databases FIT Web […]

July 30, 2013 | By | Reply More
Aug 5-10: WebPages Unavailable While Upgrading

Aug 5-10: WebPages Unavailable While Upgrading

From the Office of Communications and External Relations: In order to upgrade to the newest version of Open Text, Webpages (web editing and publishing) will be unavailable for six days:Monday, August 5 through Saturday, August 10. Please make plans now to have your pages updated by August 4 with any information your visitors may need during the […]

July 25, 2013 | By | 1 Reply More
July 12-14: WebPages Duplicate Content

July 12-14: WebPages Duplicate Content

Message from the office of External Relations: Over the weekend, irregularities were discovered on the FIT website. You may notice that some pages have duplicate content. We have consulted with our vendor OpenText who has a recommended fix for this known issue, but it requires that we disable publishing. If you made any changes to […]

July 15, 2013 | By | 1 Reply More
July 11: WordPress Fix

July 11: WordPress Fix

  WordPress will be restored to an earlier date this month due to a corrupted file.  If you are experiencing any issues with your FIT blogs, please email the Technology Development Team

July 11, 2013 | By | Reply More
FIT is closed on Fridays during the summer

FIT is closed on Fridays during the summer

As a reminder, the college is closed on Fridays during the summer through Friday. August 9th.

June 28, 2013 | By | Reply More
July 1: Bi-Tech System Unavailable from 7am to 2pm

July 1: Bi-Tech System Unavailable from 7am to 2pm

FIT Staff and Faculty: In preparation for the new fiscal year, beginning on July 1, 2013, the Bi-Tech purchasing system will not be available on Monday, July 1st from 7am to 2pm. Thank you for your patience while the budgets are set up for the coming year. Malgorzata B. Elias Systems Specialist

June 17, 2013 | By | 1 Reply More
Wifi connection to Kindle Fire in Kaufman dorm

Wifi connection to Kindle Fire in Kaufman dorm

Ask IT Question: I have a Kindle Fire and I am unable to connect it to the internet in the Kaufman dorm. The network appears in my list of wifi options but when I try to log in, a message appears saying the webpage is no longer available or may have moved. I have tried […]

June 12, 2013 | By | Reply More
Wireless Network Update

Wireless Network Update

The implementation of the advanced wireless infrastructure is continuing to expand across the FIT campus.  To date, Dubinsky (A building) and Business and Liberal Arts (B building) are complete.  All users in those buildings should be able to access wireless from any area.  Please contact customer service if you can’t access wireless so that IT […]

May 17, 2013 | By | Reply More