Category: Customer Service
Feb 13: E-Portfolio Accessibility Problems
FIT Community Yesterday morning (2/13/13), a network device failed, causing accessibility problems to Banner, MyFit and E-Portfolio. Banner and MyFIT services have been restored. IT staff are continuing to troubleshoot problems with E-Portfolio. We hope to have a resolution soon. Thank you for your patience Users should not reply directly to this email, but [...]
Accessing Courses Through Angel
Ask IT: Question & Answer Forum: My Modern History professor uploaded information that I need for next class on the Angel account. But on my account under courses, that class isn’t there so I can’t recieve information. How do I fix this issue? -by Kelly Scheffler Answer: Hello Kelly, Your professor must open the course [...]
Phone Outage: November 28th 7am-9am
FIT Community: On Wednesday November 28th from 7am-9am, IT must apply critical upgrades to expand the phone system in support of the new Advisement Center. Users may experience sporadic outages of the phones during this window of activity. After 9am if a user phone is not functioning a simple reboot should be performed. A reboot [...]
Wireless Internet in Residential Buildings
Ask IT: Question & Answer Forum: Why is it that I pay upwards of $12,000 a semester to go to school and live in the dorms at IT and I get better wifi reception at the Starbucks down the street? I feel as if the high tuition I pay, as well as the tuition the other [...]
Career Services Log-In
Ask IT: Question & Answer Forum: I’m trying to log in to the career services bank. It says to use my student email address and the site says it does not recognize my username. What do I use as a username and password to use this service? -Chelsea Sweitzer Answer: Hello Chelsea, Usernames and Passwords for [...]
Lynda.com
Ask IT: Question & Answer Forum: Good Morning, I was curious when Lynda.com was going to be available again? Thanks, Amanda Keeler Answer: Hi Amanda, Lynda.com is available. What type of problem are you having accessing it? If you log into http://myfit.fitnyc.edu with your FIT username and password you will see a link to Lynda.com [...]
Personal Router
Ask IT: Question & Answer Forum: My daughter is in Alumni hall and her computer (Mac air) doesn’t have Ethernet The wireless is very sketchy. Is it possible for her to set up her own wireless router in her room? -Bruce Lampcov Answer: Hello Bruce, Unfortunately we do not allow personal routers in our network [...]
Wireless Printing
Ask IT: Question & Answer Forum: Hi, I’m a freshman who just moved into Alumni Hall in 2F. I have a wireless enabled printer which I’d like to share with my 3 roommates via the FIT dorm network. As a part of setting up the printer, I tried to setup the Wi-Fi connection – it found the network [...]
Faster Internet with Ethernet Cable
Ask IT: Question & Answer Forum: My internet is working for me but it’s still kind of sketchy. When I moved in last night, I just signed in with my username and password. I didn’t go through the whole register and download process. I am just wondering if I have to do that for my [...]
Autodesk for Students
Ask IT: Question & Answer Forum: Hello, I’m an interior design student and I’ve recently formatted my computer so that all the softwares I had on it were deleted, including Autocad. I saved the password that was issued to me when I first downloaded it at the beginning of last semester, and I was wondering [...]
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