RSSCategory: Customer Service

Lynda.com accessible from campus!

Lynda.com accessible from campus!

We have been getting increbile feedback on the trial account with Lynda.com.  Thanks, and please continue to let us know your thoughts. Just a reminder that the service is only available on campus right now, so if you are off-campus you will receive a “Permission Error” message. Here is the link again in case you […]

March 7, 2010 | By | 24 Replies More
Lynda.com Page Error

Lynda.com Page Error

Good morning.  We are aware of the permission error received when clicking on the new training site for Lynda.com.  This should be cleared very shortly.  Thank you for your patience.  Another post will go up as soon as we are back on track.

March 5, 2010 | By | 2 Replies More
Trouble logging into the Digital Library

Trouble logging into the Digital Library

“Ask IT” Question from student Deepti Babani: I am able to log on to MyFit with my username and password, but can’t log on to the library digital sites.  What could be the problem? Answer: Hi Deepti, Thanks so much for your question, a Customer Service rep will have to take a look at your […]

January 14, 2010 | By | 2 Replies More
Email Settings For Droid Phones

Email Settings For Droid Phones

“Ask IT” Question from student Shanna Long: Hello, I was wondering how I can get directions on how to get connected to email through my phone. There are instructions with a blackberry and an iphone but not for the droid.  If I had the domain names and exchange server name I could probably do it […]

January 14, 2010 | By | Reply More
FIT email on Smart Phones

FIT email on Smart Phones

A recent upgrade to the email system, incorporated updated security features that may necessitate minor configuration changes on computers and non-FIT smart phones (Blackberry’s, iPhones . . .) To help users resolve issues, the following instructions are provided, however, because of the multiple phone carrier configurations, and types of smart phones on the market, if […]

January 14, 2010 | By | 20 Replies More
Ask IT: Q&A with student Aileen Chan-Miranda on Imail

Ask IT: Q&A with student Aileen Chan-Miranda on Imail

“Ask IT” Question: Imail is trash!!!!!!!!!!! Please fix it!!!!!!!!!!!!!! Not working… constant error message!!!! Answer: Aileen, without more information, I am assuming that you are receiving an email channel error. If this persists,  please use the email icon in the upper right corner of MyFIT to retrieve your email. In response to the errors occurring […]

December 20, 2009 | By | Reply More
Ask IT: Q&A with Carmita Sanchez-Fong on AutoCAD

Ask IT: Q&A with Carmita Sanchez-Fong on AutoCAD

“Ask IT” Question: I had requested the installation of AutoCAD 2010 in my office computer during Fall 2009. When I did so, AutoCAD 2007 stopped working but AutoCAD 2010 was never installed.  I have been using AutoCAD 2008, which students do not even have because they are using 2010. Your assistance processing this request will […]

December 17, 2009 | By | Reply More
Ask IT: Q&A with Rachel Kamali on Blackberry Email

Ask IT: Q&A with Rachel Kamali on Blackberry Email

“Ask IT” Question: I stopped getting my FIT email on my blackberry.  I believe its since my FIT password was expired and I changed it.  Can you help me, or do I need to go to a AT&T store? Answer: Hi Rachel, For this you will have to go to http://bis.na.blackberry.com/html?brand=mycingular (this is the Blackberry […]

December 14, 2009 | By | 1 Reply More
Ask IT Q&A with Robert Vassalotti on Classroom Podiums

Ask IT Q&A with Robert Vassalotti on Classroom Podiums

“Ask IT” Question: Hello Meredith and others in IT!! As was discussed at the Fac Senate recently: Podium systems in the classrooms need to be wired from an over-head, drop-down configuration so that there are no wires all over the floor and so we can move the podium around within a certain radius. The wires […]

December 14, 2009 | By | Reply More