RSSCategory: Customer Service

Ask IT Q&A with Robert Vassalotti on Classroom Podiums

Ask IT Q&A with Robert Vassalotti on Classroom Podiums

“Ask IT” Question: Hello Meredith and others in IT!! As was discussed at the Fac Senate recently: Podium systems in the classrooms need to be wired from an over-head, drop-down configuration so that there are no wires all over the floor and so we can move the podium around within a certain radius. The wires […]

December 14, 2009 | By | Reply More
Trouble accessing email

Trouble accessing email

Early this morning it was discovered that there is a problem with the FIT email system (Webmail). IT staff are diligently working on the fix and will alert the community as soon as we have further information. Here are the places you can check to find the latest updates: MyFIT: On MyFIT, you will find information in […]

December 12, 2009 | By | Reply More
Ask IT: Q&A with Nancy Su on the Call Center

Ask IT: Q&A with Nancy Su on the Call Center

“Ask IT” Question: I have issues with the help desk being so unresponsive to issues.  The entire outsourced message taking process is a waste of time and effort since nothing is ever resolved by Presidium.  They just take messages and nothing is ever resolved except by the FIT internal staff. Where are the performance metrics […]

December 11, 2009 | By | 1 Reply More
MyFIT Email Access

MyFIT Email Access

You asked and IT listened! To improve navigation for accessing email on the MyFIT Portal, the “My Email Inbox” channel has been eliminated. Users will now be able to directly access their email by clicking on the Email Icon in the upper right corner of MyFIT. Thank you for your patience as IT continues to improve […]

December 8, 2009 | By | 2 Replies More
Ask IT: Q&A with Anthony Dipaola on IT Request Status

Ask IT: Q&A with Anthony Dipaola on IT Request Status

“Ask IT” Question: Where can we see the status of a work order or a project requests? Is there an online queue? Answer: For Project Requests Innotas has a “self-service” feature, that allows users to view their submitted Project Requests and the PMO will implement this feature at the beginning of the next semester.  The […]

December 7, 2009 | By | Reply More
“Ask IT” Q&A with Robert Vassalotti

“Ask IT” Q&A with Robert Vassalotti

“Ask IT” Question: Should I have my system upgraded if I am running on Windows 2000? I often receive “runtime errors”. Can I get my e-mail capacity increased? Answer: Hello Robert, Thank you so much for your inquiry on the IT e-Forum. The run-time errors that you are experiencing could be caused by the out-moded, […]

December 1, 2009 | By | Reply More
FIT Customer Service: Top 5 Questions Asked

FIT Customer Service: Top 5 Questions Asked

Top Five Questions (and Answers) asked at IT’s Customer Service Help Desk: #5. How do I access my email, class schedule, angel, my class audit, etc? A: Go to: http://myfit.fitnyc.edu #4. How do I set my security questions? A: Go to: http://passkey.fitnyc.edu Type in your username and password in the dialog box that appears; if […]

November 24, 2009 | By | Reply More