Category: Customer Service
Wireless Network Update
The implementation of the advanced wireless infrastructure is continuing to expand across the FIT campus. To date, Dubinsky (A building) and Business and Liberal Arts (B building) are complete. All users in those buildings should be able to access wireless from any area. Please contact customer service if you can’t access wireless so that IT [...]
May 14: ePortfolio maintenance 3-8pm
ePortfolio will be unavailable to all faculty evaluators and applicants for emergency maintenance today, May 14th, 2013, from 3pm-8pm est. If you continue to have issues accessing the site after the planned downtime, please contact Customer Service. Faculty should call 7-TECH.
Beware of fake support email!
We are all used to getting spam mail in our inbox, but I received a fake request from what appears to be the FIT customer service desk this morning and was surprised at the amount of FIT content it was able to include to disguise itself as a genuine communication. The message had even pulled [...]
Ask IT: Finding an R25 Ticket
Ask IT Question: Good afternoon, I am reaching out in regard to a request I submitted about two weeks ago concerning a 25 Live login issue. I cannot recall the ticket number (I deleted the email, so sorry!) but was curious as to the status of the order. Thank you for your time and concern. Best, [...]
See your Tech Help Tickets online
Did you know that you can access any submitted Tech Help tickets online? Visiting the Tech Help Self-Service site here: http://techhelp.fitnyc.edu Log in with your FIT username and password and click on the “My Tickets” option under the main menu bar and you will see all of your current help tickets.
Sophos Virus Protection for Windows 8
Ask IT: Question & Answer Forum: I have a new Dell PC with Windows 8 at home. The McAfee Virus Protection will expire soon and I would like to replace it with the free Sophos Virus Protection download offered through FIT. Will this work on Windows 8 PC? Is there anything I should be aware of? -Alice Rydel [...]
365 Days for Windows XP
Windows XP users be warned that Microsoft will no longer provide support for the 2001 operating system after April 8th, 2014. After this point, security updates and fixes will no longer be pushed out. More information can be found on this TechCrunch post. Microsoft is suggesting those still using the XP OS should upgrade to [...]
Wireless Improvement Program
Phase I of the Wireless Improvement Project has been completed. All of the legacy wireless devices have been removed and replaced with the advanced wireless solution. Users should experience improved performance and the elimination of redundant of log-ins when your mobile device goes to sleep. As a reminder, IT still has hundreds of new advanced [...]
Feb 13: E-Portfolio Accessibility Problems
FIT Community Yesterday morning (2/13/13), a network device failed, causing accessibility problems to Banner, MyFit and E-Portfolio. Banner and MyFIT services have been restored. IT staff are continuing to troubleshoot problems with E-Portfolio. We hope to have a resolution soon. Thank you for your patience Users should not reply directly to this email, but [...]
Accessing Courses Through Angel
Ask IT: Question & Answer Forum: My Modern History professor uploaded information that I need for next class on the Angel account. But on my account under courses, that class isn’t there so I can’t recieve information. How do I fix this issue? -by Kelly Scheffler Answer: Hello Kelly, Your professor must open the course [...]
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