RSSCategory: ASK IT ANSWERS

Remote Clicker for PowerPoint Presentation

Remote Clicker for PowerPoint Presentation

Ask IT Question: I teach in D211. Is there a way to get a remote device so that I do not have to stand on the stage to run a powerpoint? -Peral Gartner  Answer: Hi Peral, please come to C305G Media Services 212-217-3480. Where you can reserve and get a power point remote which will […]

September 10, 2013 | By | Reply More
Wifi connection to Kindle Fire in Kaufman dorm

Wifi connection to Kindle Fire in Kaufman dorm

Ask IT Question: I have a Kindle Fire and I am unable to connect it to the internet in the Kaufman dorm. The network appears in my list of wifi options but when I try to log in, a message appears saying the webpage is no longer available or may have moved. I have tried […]

June 12, 2013 | By | Reply More
Ask IT: Finding an R25 Ticket

Ask IT: Finding an R25 Ticket

Ask IT Question: Good afternoon, I am reaching out in regard to a request I submitted about two weeks ago concerning a 25 Live login issue.  I cannot recall the ticket number (I deleted the email, so sorry!) but was curious as to the status of the order. Thank you for your time and concern. Best, […]

May 9, 2013 | By | Reply More
Faculty Senate Election Voting

Faculty Senate Election Voting

ASK IT: I am a faculty member, trying to vote in the faculty senate elections. Following directions, I have tried to go to the FIT link homepage, and click on the “Vote Now”. However, I get a message that I am not eligible to vote! Please explain, and help me to correct this. This is […]

April 26, 2013 | By | Reply More
Sophos Virus Protection for Windows 8

Sophos Virus Protection for Windows 8

Ask IT: Question & Answer Forum: I have a new Dell PC with Windows 8 at home. The McAfee Virus Protection will expire soon and I would like to replace it with the free Sophos Virus Protection download offered through FIT. Will this work on Windows 8 PC? Is there anything I should be aware of? -Alice Rydel    […]

April 18, 2013 | By | Reply More
Accessing Courses Through Angel

Accessing Courses Through Angel

Ask IT: Question & Answer Forum: My Modern History professor uploaded information that I need for next class on the Angel account. But on my account under courses, that class isn’t there so I can’t recieve information. How do I fix this issue? -by Kelly Scheffler Answer: Hello Kelly, Your professor must open the course […]

February 4, 2013 | By | Reply More
MS Office for Student Laptops

MS Office for Student Laptops

Ask IT: Question & Answer Forum: Does FIT offer downloads of the MS office for our laptops? I have never heard of a school not including this. – by Julianna Alabado Answer: Hello Juliana, Unfortunately, no we do not not give out Microsoft Office for students but we do offer a discounted Microsoft Office. To purchase […]

January 29, 2013 | By | Reply More
Wireless Internet in Residential Buildings

Wireless Internet in Residential Buildings

Ask IT: Question & Answer Forum: Why is it that I pay upwards of $12,000 a semester to go to school and live in the dorms at  IT and I get better wifi reception at the Starbucks down the street? I feel as if the high tuition I pay, as well as the tuition the other […]

November 5, 2012 | By | Reply More
Angel Course Technical Problems

Angel Course Technical Problems

If students are having technical trouble in an online Angel course they should first let their instructor know of the problem, and then contact: SLN HelpDesk at 1-800-875-6269 E-mail: faculty.helpdesk@SLN.suny.edu.   Office hours: Mon-Thurs 8am-9pm, Friday 8am-5pm, Saturday 1-5pm&Sunday 1 9pm.  

September 27, 2012 | By | Reply More
Career Services Log-In

Career Services Log-In

Ask IT: Question & Answer Forum: I’m trying to log in to the career services bank. It says to use my student email address and the site says it does not recognize my username.  What do I use as a username and password to use this service? -Chelsea Sweitzer Answer: Hello Chelsea, Usernames and Passwords for […]

August 30, 2012 | By | Reply More