Author Archive: Stephenie Futch
New TechHelp Self Service Site
IT 4 FIT is happy to announce that we have a new improved site for Self Service. Our previous site only allowed Students, Faculty and Staff to view Frequently Asked Questions. Our new site does that and much, much more. Students, Faculty and Staff can go to TechHelp.fitnyc.edu, log in with the same username and [...]
New TechHelp Support
IT 4 FIT has revamped our tech support model. We have brought all calls back in-house and have created two support centers; one for Students and one for Faculty and Staff. TechHelp for Students Location: C307A Phone: 212-217-HELP (4357) Email: TechHelp@fitnyc.edu TechHelp for Faculty and Staff Location: C305B Phone: 212-217-TECH (8324) Email: TechHelp@fitnyc.edu We look [...]
Email Access Changes on Phones
On Friday April 1 @ 2pm, IT for FIT will disable an old and unsecured method of receiving email on phones called POP 3. The majority of the FIT Community has been configured to use a different reliable and secure protocol. However, there could be a few users with personal phones that could be affected [...]
Reset Your Password vs. Change Your Password
It may sound like quibbling but there is a difference between resetting your password and changing your password. When you reset your password you are setting it back to the initial password (the first one you ever got at FIT) which is your date of birth in the default format of MmmDDYYYY example Jan031979. Keeping [...]
ASK IT: iPhone for Verizon E-Mail Set Up
ASK IT form questions & comments: From Carly Hewitt I just got the new iphone 4 for verizon and can’t get my e-mail set up. Answer: Thank you for your question, Carly. You can find instructions for configuring your phone to receive FIT email on the Self Service Help Desk website, IT 4 FIT updates [...]
ASK IT: Password Reset Tool
ASK IT form questions & comments: From Analeesa Stieha I am having problems with my MYFIT password. I was able to log in a week ago and then tried yesterday and it said my password was incorrect. After trying a couple times I decided to reset my password. I received a confirmation email that there [...]
ASK IT: Broken Laptop Assistance
ASK IT form questions & comments: From Jennifer Lane My computer has stopped workign and i am trying to find out how to reach an IT person who can try to help me. Is here a location of the offices for help with laptops? or a number i can call to make an appointment? thanks [...]
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