Author Archive: Stephenie Futch

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Dorm internet after 10:00 pm

Dorm internet after 10:00 pm

Ask IT Question: During the day my internet on my computer works fine, but once it gets to about 10:00pm my internet just stops working. I’m not sure why. -Sabrina Vigliotti Ask IT Answer: Dear Ms. Vigliotti, Please contact TechHelp for students at 212-217-HELP (4357), so we may gather more details about your problem. We will […]

October 8, 2013 | By | Reply More
New TechHelp Self Service Site

New TechHelp Self Service Site

IT 4 FIT is happy to announce that we have a new improved site for Self Service. Our previous site only allowed Students, Faculty and Staff to view Frequently Asked Questions. Our new site does that and much, much more. Students, Faculty and Staff can go to TechHelp.fitnyc.edu, log in with the same username and […]

August 23, 2011 | By | 1 Reply More
New TechHelp Support

New TechHelp Support

IT 4 FIT has revamped our tech support model. We have brought all calls back in-house and have created two support centers; one for Students and one for Faculty and Staff. TechHelp for Students Location: C307A Phone: 212-217-HELP (4357) Email: TechHelp@fitnyc.edu TechHelp for Faculty and Staff Location: C305B Phone: 212-217-TECH (8324) Email: TechHelp@fitnyc.edu We look […]

August 23, 2011 | By | Reply More
Email Access Changes on Phones

Email Access Changes on Phones

On Friday April 1 @ 2pm, IT for FIT will disable an old and unsecured method of receiving email on phones called POP 3.  The majority of the FIT Community has been configured to use a different reliable and secure protocol.  However, there could be a few users with personal phones that could be affected […]

April 1, 2011 | By | Reply More
Reset Your Password vs. Change Your Password

Reset Your Password vs. Change Your Password

It may sound like quibbling but there is a difference between resetting your password and changing your password. When  you reset your password you are setting it back to the initial password (the first one you ever got at FIT) which is your date of birth in the default format of MmmDDYYYY example Jan031979. Keeping […]

February 25, 2011 | By | Reply More
ASK IT: iPhone for Verizon E-Mail Set Up

ASK IT: iPhone for Verizon E-Mail Set Up

ASK IT form questions & comments: From Carly Hewitt I just got the new iphone 4 for verizon and can’t get my e-mail set up. Answer: Thank you for your question, Carly. You can find instructions for configuring your phone to receive FIT email on the Self Service Help Desk website, IT 4 FIT updates […]

February 24, 2011 | By | 2 Replies More
ASK IT: Password Reset Tool

ASK IT: Password Reset Tool

ASK IT form questions & comments: From Analeesa Stieha I am having problems with my MYFIT password.  I was able to log in a week ago and then tried yesterday and it said my password was incorrect. After trying a couple times I decided to reset my password.  I received a confirmation email that there […]

February 24, 2011 | By | Reply More
ASK IT: Broken Laptop Assistance

ASK IT: Broken Laptop Assistance

ASK IT form questions & comments: From Jennifer Lane My computer has stopped workign and i am trying to find out how to reach an IT person who can try to help me. Is here a location of the offices for help with laptops? or a number i can call to make an appointment? thanks […]

February 22, 2011 | By | Reply More