Author Archive: Meredith Perkins

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Ask IT: Q&A with Nancy Su on the Call Center

Ask IT: Q&A with Nancy Su on the Call Center

“Ask IT” Question: I have issues with the help desk being so unresponsive to issues.  The entire outsourced message taking process is a waste of time and effort since nothing is ever resolved by Presidium.  They just take messages and nothing is ever resolved except by the FIT internal staff. Where are the performance metrics […]

December 11, 2009 | By | 1 Reply More
MyFIT Email Access

MyFIT Email Access

You asked and IT listened! To improve navigation for accessing email on the MyFIT Portal, the “My Email Inbox” channel has been eliminated. Users will now be able to directly access their email by clicking on the Email Icon in the upper right corner of MyFIT. Thank you for your patience as IT continues to improve […]

December 8, 2009 | By | 2 Replies More
Ask IT: Q&A with Anthony Dipaola on IT Request Status

Ask IT: Q&A with Anthony Dipaola on IT Request Status

“Ask IT” Question: Where can we see the status of a work order or a project requests? Is there an online queue? Answer: For Project Requests Innotas has a “self-service” feature, that allows users to view their submitted Project Requests and the PMO will implement this feature at the beginning of the next semester.  The […]

December 7, 2009 | By | Reply More
“Ask IT” Q&A with Robert Vassalotti

“Ask IT” Q&A with Robert Vassalotti

“Ask IT” Question: Should I have my system upgraded if I am running on Windows 2000? I often receive “runtime errors”. Can I get my e-mail capacity increased? Answer: Hello Robert, Thank you so much for your inquiry on the IT e-Forum. The run-time errors that you are experiencing could be caused by the out-moded, […]

December 1, 2009 | By | Reply More
The Never-Ending URL Address

The Never-Ending URL Address

What if you could change this: http://insidefit.fitnyc.edu/sections/departments/IT_for_FIT/forms/Request_Form110209.pdf To this: http://tiny.cc/MSOfficeForm Would you?  There are services that will convert long and confusing url addresses to a short quick link where you can pick the keywords to use within the shortcut. Where could this be helpful? Handouts, presentations, newsletters, blogs, email, or even just to conveniently remember […]

December 1, 2009 | By | 2 Replies More
FIT Customer Service: Top 5 Questions Asked

FIT Customer Service: Top 5 Questions Asked

Top Five Questions (and Answers) asked at IT’s Customer Service Help Desk: #5. How do I access my email, class schedule, angel, my class audit, etc? A: Go to: http://myfit.fitnyc.edu #4. How do I set my security questions? A: Go to: http://passkey.fitnyc.edu Type in your username and password in the dialog box that appears; if […]

November 24, 2009 | By | Reply More
Google’s Image Swirl: new beta image search

Google’s Image Swirl: new beta image search

Google has recently released a beta version of an image experiment called “Image Swirl.” According to Google, “The service “organizes image search results based on their visual and semantic similarities and presents them in an intuitive exploratory interface.” The search capability is pretty limited right now, but the idea behind it is quite interesting.  It […]

November 24, 2009 | By | Reply More
Academic Skills Tutoring Center Partnership with Academic Computing Center

Academic Skills Tutoring Center Partnership with Academic Computing Center

Tutoring– an important component of an undergraduate education– has always been the means by which an institution provides students with the opportunity to seek help on a one-on-one basis or in a small group. The academic setting in which the tutor and the student(s) meet can often play a defining role in how this relationship […]

November 23, 2009 | By | Reply More
Final Cut Pro Studio Workstation Added by the TDT

Final Cut Pro Studio Workstation Added by the TDT

Studio D203 is open for business and all faculty and staff are welcome to come give this state-of-the-art multimedia workstation a test drive. This private room with sound proofed studio walls is fully equipped with a 2×2 Mac Dual-Core Intel Xeon computer, Sony DV deck with monitor and surround sound speakers. The workstation is loaded […]

November 23, 2009 | By | Reply More
Windows 7 Institutional Policy

Windows 7 Institutional Policy

Microsoft released two of three new products On October 22, 2009, the new operating system Windows 7, as a replacement for Vista, and the browser upgrade to Internet Explorer 8.  Soon to follow will be Office 2010 early next year.  All three of these products represent Microsoft’s move to improve functionality, performance and usability. Although […]

November 23, 2009 | By | Reply More