ASK IT: Office Telephone Issue

January 10, 2011 | By | Reply More

ASK IT form questions & comments:

The mouthpiece on my office telephone no longer

transmits my voice well. I sound so distant that often people cannot hear

me. It’s not a hardware problem — I tried swapping hand pieces and the

problem was still there.

The problem is probably about two weeks old and seems to be getting worse.

Answer:

Hello Andrew,

In order to solve this issue,  you will need to get in contact with Telecom and open a ticket. Please call the Faculty/Staff Customer Service line at 212-217-TECH (8324), and press “6″ at the first menu to obtain assistance with “Telecom, voicemail, or wiring” problems.

Thank you,

Amanda

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Category: ASK IT ANSWERS, Customer Service, Faculty Info., Phone Services, Staff Info.

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