ASK IT: Office Telephone Issue

January 10, 2011 | By | Reply More

ASK IT form questions & comments:

The mouthpiece on my office telephone no longer

transmits my voice well. I sound so distant that often people cannot hear

me. It’s not a hardware problem — I tried swapping hand pieces and the

problem was still there.

The problem is probably about two weeks old and seems to be getting worse.


Hello Andrew,

In order to solve this issue,  you will need to get in contact with Telecom and open a ticket. Please call the Faculty/Staff Customer Service line at 212-217-TECH (8324), and press “6” at the first menu to obtain assistance with “Telecom, voicemail, or wiring” problems.

Thank you,


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Category: ASK IT ANSWERS, Customer Service, Faculty Info., Phone Services, Staff Info.

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