A recent upgrade to the email system, incorporated updated security features that may necessitate minor configuration changes on computers and non-FIT smart phones (Blackberry’s, iPhones . . .)
To help users resolve issues, the following instructions are provided, however, because of the multiple phone carrier configurations, and types of smart phones on the market, if these instructions do not fix the problem, please visit Customer Service in C305B, or call 7-HELP, for further assistance.
Go to Settings
Go to Mail, Contacts, Calendar
Open your FIT mail account
Look for the field named Domain, this field should be blank
In the Domain field enter fitsuny (it is not case sensitive)
Exit to your home screen
You should now be able to receive your FIT Email
If you are still experiencing difficulty please contact 7-HELP or go to C305B for assistance.
Blackberries are provided by multiple carriers, so IT 4 FIT has provided the various links
Blackberry Email Configuration for NON-FIT phones
Go to your carrier’s Blackberry Internet Service (BIS) account. Log in and delete the existing FIT email account. Set up new account by following instructions: enter your FIT email account (email@example.com), enter your FIT email password. Use “I will provide the settings for this email account” and pick Business account, enter https://webmail.fitnyc.edu/owa as the mail server.
Verizon Blackberry email setup/password change: on the Blackberry Server
On the website: https://bis.na.blackberry.com/html?brand=vzw
Log in using you user name (first_last) and Password (example 1234)
On the upper right side: Click the edit button
In the password field, simply enter your new password
DO NOT CLICK PASSWORD ON THE LEFT SIDE, THIS WILL ONLY CHANGE THE PASSWORD TO THE SITE
Verizon Blackberry email setup/password change: on the Blackberry Phone
On the Blackberry Device, scroll to email settings;
Scroll to existing users;
Log in with the same information as above;
Click on Email Accounts
Scroll to password and simply enter your new password
Scroll down and click save
In response to the following “Ask IT” requests:
From Shiji Chacko:
I want to set up my Iphone with my FIT email for easier access to my mail. To do so it asks me for Incoming Mail Server host name, Outgoing Mail Server host name, and VPN? Can you help?
From Arthur Kopelman:
Ever since the recent updates (a few days ago) I have been unable to download e-mails to my PDA. What should the outgoing and smtp now be set to?
Thanks to and Shiji and Arthur for sharing their questions with us!
Do you have a question you would like to ask? Click on the “ASK IT” tab above or click here.